Capitec Bank Jobs: Team Leader: Call Centre

Important Job Opportunity at Capitec Bank – Apply Today!

Capitec Bank invites suitably qualified and enthusiastic individuals to apply for the Team Leader – Call Centre position. The closing date for applications is Not Specified. If you’re passionate about delivering exceptional customer service and leading a team to succeed, this could be the perfect opportunity for you.

About Capitec Bank

Capitec Bank is one of South Africa’s leading banks, known for its innovative approach to banking and commitment to excellent customer service. As a Team Leader in the Call Centre, you’ll play a crucial role in ensuring that customers receive top-notch support and service.

Responsibilities:

As a Team Leader in the Call Centre, your main objective will be to oversee the day-to-day operations of the centre, ensuring that team members are working efficiently and effectively to deliver exceptional customer service. Your duties will include:

• Managing a team of Call Centre Agents to ensure they meet performance targets and provide high-quality service to customers
• Implementing effective training programs to upskill and reskill team members
• Maintaining positive relationships with colleagues, customers, and stakeholders
• Analyzing customer feedback and implementing improvements to service delivery
• Adhering to banking policies and procedures to ensure compliance

Requirements:

To be successful in this role, you’ll need:

• Minimum Requirements:
  • 2-3 years of Call Centre experience, preferably with leadership or oversight experience
  • 2 years of banking experience, preferably with knowledge of banking products and services
  • Grade 12 National Certificate / Vocational
• Ideal Requirements:
  • Bachelor’s Degree in Commerce or Psychology
  • Proficiency in MS Word, MS Excel, and MS Outlook
  • Excellent communication and interpersonal skills
  • Strong leadership and problem-solving skills

What We Offer:

As a Team Leader at Capitec Bank, you’ll enjoy:

• A competitive salary package
• Ongoing training and development opportunities
• Collaborative and dynamic work environment
• Flexible working hours and work-life balance
• Career growth and promotion opportunities

How to Apply:

To apply for this exciting opportunity, please follow these steps:

1. Take our self-assessment test to see if you’re a good fit for Capitec Bank: Click Here
2. If you pass the assessment, finalize your application by clicking the Apply button below:

Click Here To Apply

Disclaimer:

Capitec is committed to diversity and will consider applications from suitably qualified individuals from all over South Africa. Successful candidates will be required to undergo a background check and credit check.