✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.
Truworths invites suitably qualified applicants to apply for its Inbound Call Centre Agent – Ecommerce vacancy. Applications close on 30 June 2026.
Truworths, one of South Africa’s top fashion retailers, is looking for a reliable person to join its Credit Service team in Cape Town, Western Cape. The job is a permanent, full‑time role that deals with online shoppers who need help with fashion deliveries and other e‑commerce questions. Working in a busy call centre, you will help keep the customer experience fast, friendly and accurate.
What You’ll Do Every Day
- Answer incoming calls about online orders, delivery status and fashion‑related queries.
- Track orders and give customers real‑time updates on where their parcels are.
- Assist with account issues, such as password resets, profile updates and saved preferences.
- Talk to courier companies and the store teams to sort out any delivery problems.
- Record every conversation in Truworths’ internal system so the information is always correct.
- Solve simple problems following the company’s step‑by‑step procedures.
- Escalate tougher cases to the right department when the issue needs extra help.
- Maintain a friendly tone on every call, following Truworths’ service standards and policies.
Who Should Apply
- You have finished Grade 12 or have an equivalent qualification.
- You have used a computer before and can work with basic programs like Excel and Word.
- You enjoy talking on the phone, listening carefully and explaining things clearly.
- You can stay calm when the call volume is high and still meet performance targets.
- You pay close attention to detail and always double‑check the information you enter.
- You can follow instructions, work on your own and solve problems using set guidelines.
Why This Job Is a Good Fit
- Real‑world e‑commerce experience – You’ll see how a large fashion retailer handles online orders and deliveries.
- Skill building – Improve your communication, computer and problem‑solving abilities.
- Team environment – Work with colleagues, store staff and courier partners to make sure shoppers get the help they need.
- Career growth – Gain experience that can open doors to other roles in retail, customer service or digital sales.
How to Apply
If you think you match the requirements and want to start a career in a fast‑moving retail call centre, click the link below and submit your application today.
Apply for the Inbound Call Centre Agent – Ecommerce position at Truworths
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