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Truworths Invites qualified candidates to apply for its Debt Collector vacancy. The closing date for applications is 07 May 2026.
What the Job Is About
Truworths needs a Debt Collector for its Credit Service team in Cape Town. This is a full‑time, on‑site role in the retail finance department. Your main task will be to look after customer accounts, collect unpaid balances, and keep communication polite and professional.
You will join a well‑structured credit control team where being accurate, a good negotiator, and friendly with callers are must‑haves. The position helps keep Truworths financially healthy while protecting good relationships with shoppers.
Where and How You’ll Work
- Location: Cape Town, Western Cape
- Company: Truworths
- Division: Credit Service
- Job type: Permanent, full‑time
- Workplace: On‑site office
- Reference code: TRU260212‑1
- Application deadline: 07 May 2026
Why the Role Exists
A Debt Collector’s job is to recover money that customers owe after buying on credit. You will talk to borrowers, set up repayment plans, and make sure promised payments are received. The role balances firm, clear communication with a friendly service attitude, protecting both the customer’s trust and the company’s income.
What You’ll Do Every Day
- Call customers who have missed payment dates.
- Tell them the total amount they still owe.
- Agree on realistic repayment schedules and specific due dates.
- Record each promised payment and follow up until it is paid.
- Match payment plans with the customer’s salary dates.
- Explain what could happen if payments are not made.
- Offer different ways to pay, such as credit‑card or debit‑order options, and describe the benefits of each.
- Update account details accurately in the system.
- Use the correct codes and follow all internal procedures.
- Keep a clear log of every conversation and action taken.
All written and spoken communication must be professional and follow Truworths’ guidelines.
Skills You Need
- Clear spoken English and the ability to listen well.
- Strong negotiation and persuasion skills.
- Good problem‑solving ability.
- Basic computer knowledge – especially Microsoft Excel and Word.
- Ability to stay calm under pressure or when faced with rejection.
- High attention to detail when entering data.
- Good time‑management and the ability to stay focused.
- Emotional resilience for handling tough financial talks.
Speaking more than one language is a plus because the customer base is diverse.
Minimum Qualifications
- Completed Grade 12 (Matric) or an equivalent certificate.
- Basic computer skills.
- Ability to work in a structured call‑center or office setting.
No advanced degrees are required, but previous experience in customer service, collections, or retail credit will help you stand out.
Personal Traits That Help You Succeed
Must‑have traits
- Persistence and confidence when asking for payment.
- Ability to concentrate for long periods.
- Comfort working under tight deadlines.
- Flexibility to adapt in a fast‑moving environment.
- Honesty and reliability.
- Willingness to learn new processes.
- Strong attendance record and punctuality.
- Respect for company policies and procedures.
Nice‑to‑have traits
- Competitive spirit that drives results.
- Team‑player attitude.
- Calmness during difficult conversations.
- Customer‑focused approach in every interaction.
The Work Setting
You’ll spend most of your time at a desk in an office dedicated to credit services. The job involves a high volume of phone calls, clear performance targets, and strict compliance rules. Expect to use computers constantly and to keep close track of each payment promise made by customers.
While the environment can be demanding, it offers clear goals and a supportive team structure.
Why This Position Matters
Debt collectors are essential for keeping cash flowing into retail businesses. By securing overdue payments, you protect Truworths’ ability to offer credit to new shoppers. At the same time, you help customers find manageable ways to settle their debts, which builds long‑term loyalty.
Where This Job Can Take You
Starting as a Debt Collector can open doors to several career paths, such as:
- Credit Controller
- Collections Supervisor
- Financial Operations Assistant
- Risk or Credit Analyst (with additional study)
- Retail Finance Administration roles
This role provides a solid entry point into credit management and the broader financial services sector of retail.
Who Should Apply
You might be a good fit if you:
- Feel comfortable speaking with people over the phone.
- Can handle rejection and stay motivated.
- Have strong communication and listening skills.
- Are organized, detail‑oriented, and disciplined.
- Want to grow a career in finance or credit services.
- Prefer a structured work environment with clear targets.
How to Apply
The application window closes on 07 May 2026. If you do not hear back, consider your application unsuccessful.
To submit your application, click the link below:
Apply for the Debt Collector position at Truworths
Truworths is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, age, religion, or any other protected characteristic.