Apply Now! Postbank is Hiring 27 Customer Service Consultants

December 27, 2024 Don Jobs 0

Postbank

✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.


Postbank invites enthusiastic and qualified individuals to apply for 27 Customer Service Consultant Vacancies. This is your chance to kick-start a fulfilling career in customer service with one of South Africa’s leading financial institutions! Applications close on 8th January 2025 – so don’t wait!

📍 Job Details

  • Position: Customer Service Consultant (27 Positions)
  • Job Level: C2
  • Reports To: Supervisor
  • Division: Postbank Operations
  • Location: Bloemfontein
  • Status: Temporary (6 months)

📝 Why This Role is Exciting

As a Customer Service Consultant, you’ll play a vital role in providing top-notch support to Postbank clients and internal teams. This includes handling account queries, resolving issues, and supporting customers through multiple channels such as email, telephone, social media, and web chat. You’ll also get hands-on experience with electronic fund transfers and compliance protocols while working in a dynamic and fast-paced environment.

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💼 Key Responsibilities

  • Handle inbound and outbound calls across multiple platforms (phone, email, web chat, etc.).
  • Assist Customer Service Clerks in resolving account issues.
  • Ensure every client interaction meets high-quality service standards.
  • Provide accurate information while adhering to legislative and company policies (FAIS, FICA, etc.).
  • Stay proactive in delivering creative solutions to customer concerns.
  • Strive for 100% customer satisfaction while handling challenging situations.
  • Maintain professionalism, integrity, and a positive team spirit.

🎓 Qualifications You Need

To qualify for this role, you must have:

  • Grade 12/NQF Level 4 (with Mathematics or Accounting).
  • A diploma in Financial, Banking, Call Centre, or Customer Services (NQF Level 5) is advantageous.
  • At least 2 years’ experience in a Call Centre or Banking environment.
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint).
  • Fluency in English (bi-lingual skills are a plus).

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🌟 What Postbank Looks For

  • Solid understanding of banking industry regulations (FAIS, FICA, etc.).
  • Excellent communication and problem-solving skills.
  • A hands-on approach to resolving inquiries effectively.
  • A willingness to exceed expectations and deliver outstanding customer care.

📧 How to Apply

Ready to join the Postbank team? Submit your application by sending your Curriculum Vitae (CV) to RecruitmentFS@postbank.co.za.

🖋 Don’t forget:

  • Mention the position in the email subject line: “Customer Service Consultant Application.”
  • For a detailed job specification, visit Postbank Careers.

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⚠️ Closing Date: 8th January 2025.

🚀 Why You Shouldn’t Wait

With 27 positions available, this opportunity could be the start of your career journey. Whether you’re passionate about helping customers, improving your skills, or simply want a rewarding challenge, Postbank offers an environment where you can thrive and make a difference.

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⚠️ Important Notice: Job links on this website may expire after the closing date. We advise all job seekers to verify the job's status before applying, as we are not liable for applications submitted to expired listings.