✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.
Are you ready to be part of one of Africa’s leading e-commerce companies? Takealot is on the lookout for passionate, customer-obsessed individuals to join their Delivery Team as a Delivery Team Assistant. If you’re skilled at problem-solving, love fast-paced environments, and have a “can-do” attitude, this could be your chance to shine!
The closing date for applications isn’t listed, so apply as soon as possible to avoid missing out on this golden opportunity. Read on for all the juicy details on what the role entails, what you need to qualify, and how to apply.
✨ What You’ll Do as a Delivery Team Assistant
As a Delivery Team Assistant, you’ll be at the heart of Takealot’s Customer Service and Delivery Team. Your main goal will be to ensure that as many customer orders as possible are successfully delivered. This involves working with various departments like Order Fulfillment, Corporate Sales, and Branch Support.
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You’ll also help solve complex delivery queries and ensure smooth communication between Takealot and its customers. Here’s a closer look at your key responsibilities:
Key Responsibilities
📦 Customer Service Support: Provide timely, accurate, and professional support to all Takealot Delivery Team stakeholders.
📞 Inbound & Outbound Calls: Handle inbound and outbound calls to assist branches with customer service queries.
📋 Problem Solving: Quickly resolve delivery problems by analyzing customer issues, identifying the cause, and taking appropriate action.
📅 Delivery Coordination: Reschedule failed deliveries by liaising between customers and Takealot Delivery Team (TDT) branches.
📜 Issue Logging: Log complaints regarding TDT branches (like driver conduct) and report them for action.
🚀 Urgent Delivery Coordination: Act fast when urgent deliveries are required, ensuring they are handled promptly and efficiently.
🛠️ Order Replacement: Create replacement orders for lost or damaged parcels to maintain customer satisfaction.
📈 Process Improvement: Identify areas for improvement within the TDT delivery network and recommend changes.
📚 Administrative Tasks: Handle complaints, process service requests, and ensure delivery queues are cleared daily.
📝 What You’ll Need to Apply (Qualifications & Experience)
To qualify for this exciting role, you’ll need the following:
Education & Experience
🎓 Education: National Senior Certificate (Matric) or higher.
🛠️ Experience: 6-12 months of customer service experience.
📦 Industry Knowledge: Knowledge of logistics, supply chain, and delivery operations will be an advantage.
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Skills & Abilities
💬 Communication Skills: Strong verbal and written communication skills (in English) to deal with customers and internal teams.
💻 Tech-Savvy: Must be comfortable using software tools and navigating systems to resolve queries.
📈 Analytical Thinking: The ability to think critically, analyze data, and use it to inform decisions.
🚀 Solutions-Oriented: A can-do attitude and high energy to tackle delivery issues quickly.
💪 Attention to Detail: Catch mistakes and ensure accurate reporting, order processing, and delivery tracking.
📞 Phone Etiquette: Exceptional phone etiquette to assist both customers and internal teams.
⌚ Time Management: Be able to work weekends, overtime, and meet deadlines.
🌍 Why You Should Join Takealot
Working at Takealot means you’ll be part of a company that’s revolutionizing e-commerce in Africa. Here’s why you’ll love working here:
🔹 Dynamic Environment: Work in a fast-paced, exciting industry with plenty of opportunities to grow.
🔹 Learn By Doing: Takealot values “doers” – if you love executing ideas, you’ll fit right in.
🔹 People-Centric Culture: Join a team that celebrates collaboration, learning, and customer obsession.
🔹 Equal Opportunity Employer: Takealot is committed to diversity, encouraging applicants from previously disadvantaged groups and people with disabilities.
🎉 What Makes an “Extraordinary Mind” at Takealot?
Takealot is looking for people who have the following qualities:
✅ Driven to Deliver: You’re all about action, not just talking about it.
✅ Data-Savvy: Use data to make smart, informed decisions.
✅ Customer-Focused: Passionate about creating a world-class customer experience.
✅ Problem Solver: Always looking for better, faster ways to do things.
✅ Innovative: Not afraid to challenge the status quo.
✅ Collaborative: Ready to work with teammates and other departments to get the job done.
If this sounds like you, you’re exactly who Takealot wants on their team!
📌 How to Apply
Want to join Takealot as a Delivery Team Assistant? Here’s how to get started:
1️⃣ Update Your CV – Highlight your customer service experience, problem-solving abilities, and ability to work in a fast-paced environment.
2️⃣ Send Your Application – Visit Takealot’s careers page or apply directly on their job application portal.
3️⃣ Prepare for an Interview – Be ready to demonstrate your problem-solving skills, communication abilities, and passion for e-commerce.
Note: If there is no closing date listed for the application, it’s best to apply as soon as possible.
🤔 Frequently Asked Questions (FAQ)
1. What does a Delivery Team Assistant do?
A Delivery Team Assistant helps ensure the smooth delivery of customer orders. They solve problems, answer customer queries, and make sure deliveries are on track.
2. What skills do I need to apply?
You’ll need great customer service skills, strong communication, the ability to think quickly, and familiarity with logistics or supply chain operations.
3. How do I apply for the position?
Update your CV and submit your application online via Takealot’s careers page.
4. Do I need any specific experience?
Yes, you need at least 6-12 months of customer service experience. Experience with logistics, deliveries, or supply chains is a plus.
5. What is the work environment like at Takealot?
Takealot has a fun, fast-paced work environment filled with smart, dynamic people. The company encourages teamwork, problem-solving, and continuous learning.
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Takealot is looking for motivated, problem-solving individuals to join their Delivery Team as a Delivery Team Assistant. If you’re passionate about customer service, problem-solving, and working in a fast-paced e-commerce environment, this is the opportunity you’ve been waiting for!
With a dynamic company culture, hands-on learning experiences, and the chance to be at the cutting edge of e-commerce in Africa, this role could be the start of something big.
Don’t wait – apply today and join Takealot’s mission to become the leading e-commerce company in Africa.
⚠️ Important Notice: Job links on this website may expire after the closing date. We advise all job seekers to verify the job's status before applying, as we are not liable for applications submitted to expired listings.
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