Job Title: Account Analyst
Job Type: Full-time
Location: East London, Eastern Cape
Job Reference Number: EA-001
Apply by: 08/08/2024
We’re looking for a motivated and results-driven individual to join our team as an Account Analyst in East London. If you’re passionate about delivering excellent customer service and have a knack for problem-solving, we want to hear from you!
About the Role:
As an Account Analyst, you will play a critical role in supporting the day-to-day running and maintenance of portfolios. Your primary responsibilities will include:
- Providing a central office-bound contact point for customer service queries and requests
- Offering administration assistance to clients
- Identifying cross-selling opportunities and monitoring loan facilities in the portfolio on a daily basis
- Adding value to clients through proactive engagement and relationship-building
Requirements:
- Minimum:
- At least 5 years of experience in the Business Banking environment, with a minimum of 1 year spent in a similar role
- Experience in preparing and motivating Credit applications is essential
- Qualifications:
- Diploma in Commerce or Banking
- Bachelor’s Degree in Banking or Commerce (Ideal or Preferred)
- Knowledge:
- Minimum:
- Features, benefits, and value propositions of respective company product/service offerings
- General banking practices and procedures
- Understanding of how Business Banking operates, as well as business risks, industry risks, and financial requirements
- Credit principles and practices, including credit application, securities, and balance sheet requirements
- The Financial Intelligence Centre Act (FICA)
- Administration processes and procedures pertaining to Business Banking transactions
- Client relationship management and service principles
- Ideal:
- Competitor product offerings/channels/operational and marketing tactics
- Capitec/Business Bank systems and processes
- Minimum:
- Skills:
- Excellent communication and negotiation skills
- Strong problem-solving and analytical skills
- Ability to plan, organize, and coordinate tasks effectively
Conditions of Employment:
- Clear criminal and credit record
- Must be willing to work in a fast-paced environment and meet deadlines
- Must be able to travel to various locations as required
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and reward for outstanding performance
How to Apply:
If you’re a motivated and results-driven individual who is passionate about delivering excellent customer service, please click on the link below to apply:
[Application Link](Click Here To Apply )
Note:
- Only shortlisted candidates will be contacted for an interview.
- Capitec is an equal opportunities employer and welcomes applications from all qualified candidates.
- We are committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.