Capitec Bank Jobs: Title Account Analyst (East London)

Job Title: Account Analyst

Job Type: Full-time

Location: East London, Eastern Cape

Job Reference Number: EA-001

Apply by: 08/08/2024

We’re looking for a motivated and results-driven individual to join our team as an Account Analyst in East London. If you’re passionate about delivering excellent customer service and have a knack for problem-solving, we want to hear from you!

About the Role:

As an Account Analyst, you will play a critical role in supporting the day-to-day running and maintenance of portfolios. Your primary responsibilities will include:

• Providing a central office-bound contact point for customer service queries and requests
• Offering administration assistance to clients
• Identifying cross-selling opportunities and monitoring loan facilities in the portfolio on a daily basis
• Adding value to clients through proactive engagement and relationship-building

Requirements:

• Minimum:
  • At least 5 years of experience in the Business Banking environment, with a minimum of 1 year spent in a similar role
  • Experience in preparing and motivating Credit applications is essential
• Qualifications:
  • Diploma in Commerce or Banking
  • Bachelor’s Degree in Banking or Commerce (Ideal or Preferred)
• Knowledge:
  • Minimum:
    • Features, benefits, and value propositions of respective company product/service offerings
    • General banking practices and procedures
    • Understanding of how Business Banking operates, as well as business risks, industry risks, and financial requirements
    • Credit principles and practices, including credit application, securities, and balance sheet requirements
    • The Financial Intelligence Centre Act (FICA)
    • Administration processes and procedures pertaining to Business Banking transactions
    • Client relationship management and service principles
  • Ideal:
    • Competitor product offerings/channels/operational and marketing tactics
    • Capitec/Business Bank systems and processes
• Skills:
  • Excellent communication and negotiation skills
  • Strong problem-solving and analytical skills
  • Ability to plan, organize, and coordinate tasks effectively

Conditions of Employment:

• Clear criminal and credit record
• Must be willing to work in a fast-paced environment and meet deadlines
• Must be able to travel to various locations as required

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and reward for outstanding performance

How to Apply:

If you’re a motivated and results-driven individual who is passionate about delivering excellent customer service, please click on the link below to apply:

[Application Link](Click Here To Apply )

Note:

• Only shortlisted candidates will be contacted for an interview.
• Capitec is an equal opportunities employer and welcomes applications from all qualified candidates.
• We are committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.