Team Leader – Client Care Job Vacancy at Capitec Bank – Apply by Click Here To Apply (Not Specified)
Are you a people person who loves working in a fast-paced environment? Do you have a passion for delivering exceptional customer service? Capitec Bank is on the lookout for enthusiastic and motivated individuals to join our Team Leader – Client Care team in Johannesburg. As a Team Leader, you will be responsible for leading a team to deliver exceptional customer experiences, ensuring that our clients feel valued and supported.
What does the role entail?
- Manage and lead a team of Client Care agents to achieve exceptional client experiences, departmental, and operational objectives
- Implement, follow, and adhere to Capitec Bank policies, regulatory requirements, and operational processes
- Foster a collaborative and inclusive team environment that promotes excellent communication and teamwork
- Develop and maintain relationships with clients, internal stakeholders, and third-party providers
- Stay up-to-date with industry trends, banking regulations, and technological advancements to ensure the team is equipped to provide the best possible service
What do we need from you?
- Experience: A minimum of 3-5 years of experience in a banking, retail, finance, or client service environment
- Leadership skills: Experience in leading a team or people management would be highly advantageous
- Education: A Grade 12 National Certificate or equivalent is a must, while a tertiary qualification in Commerce or Management would be ideal
- Knowledge: Familiarity with Capitec Bank policies, procedures, and systems, as well as a solid understanding of legislation relevant to the banking industry
- Skills: Excellent communication and leadership skills, computer literacy (MS Office Suite), attention to detail, planning, and problem-solving skills
What do we offer?
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and inclusive work environment
- Recognition and rewards for excellent performance
How to Apply:
- To get a glimpse of what life at Capitec is all about, click the link below to take a short assessment: https://talentcentral.eu.shl.com/player/link/01567683b48a40db872c19bb2f07ba9e
- Once completed, finalize your application by clicking the "Apply Now" button below
Note:
- Only successful candidates will be contacted after the application deadline.
- Capitec Bank is an equal opportunities employer and welcomes applications from diverse candidates.
- A clear criminal and credit record is a requirement for this position.
- Willingness to work regular shifts, weekends, or rotational standbys is a must.
Don’t miss out on this amazing opportunity to join the Capitec Bank team! Click here to apply today!