SASSA Hiring Now: Apply for Call Centre Agent Positions (Permanent Jobs)

South African Social Security Agency (SASSA) is inviting suitably qualified candidates to apply for their Call Centre Agent vacancies (X positions). These permanent posts offer a competitive salary ranging from R202 233 to R235 611 per annum (excluding benefits). Applications close on 07 January 2024, so don’t miss out!

Why You Should Apply

If you’re looking for a stable and rewarding job in customer service, this is your chance to make a difference while securing a great career opportunity. SASSA is a trusted government agency that provides essential services to millions, and you could be a key part of their team.

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Job Details

Position: Call Centre Agent
Job Type: Permanent
Closing Date: 07 January 2024
Salary: R202 233 – R235 611 per annum (excluding benefits)

Who Can Apply?

To qualify for this role, you need:

• A Senior Certificate (NQF Level 4).
• Basic computer literacy skills (very important).
• Experience: 0–1 years of work experience (perfect for recent graduates or those starting out).

What You’ll Do

As a Call Centre Agent at SASSA, your responsibilities will include:

• Handling Incoming and Outgoing Calls: You’ll assist customers by answering questions and providing information.
• Logging and Managing Customer Issues: Use the Customer Care Application system to register, track, and respond to customer requests.
• Providing Solutions: Help solve issues by directing requests to the right departments and providing updates.
• Educating Clients: Explain processes and ensure customers understand how to access services.
• Data Updates: Maintain up-to-date records in the integrated customer care application system.

What You Need to Succeed

To shine in this role, it’s helpful to know about:

• The SASSA Act and Social Assistance Act.
• Tools like SOCPEN and standard operating procedures.
• Policies, delegations, and social assistance frameworks.

You’ll also need strong communication skills and the ability to stay organized in a busy environment.

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How to Apply

Reference Number: SAS 12/12/2024-18

Here’s how to submit your application:

1. Prepare Your Documents:
   • A detailed CV.
   • A completed New Z83 application form (downloadable online).
   • Mention the job title and reference number in your application.
2. Delivery Method:
   Hand-deliver your application to:
   501 Prodinsa Building, SASSA Head Office, Corner Steve Biko and Pretorius Street, Pretoria, 0083.

Important Notes:

• No payments are required to apply for this job.
• Be sure your application includes accurate and complete details (education, work history, references, etc.).

For inquiries, contact Ms. Phindile Mathevula at 012 400 2150.

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What to Expect Next

After submitting your application:

• If shortlisted, you may be invited for an interview (some interviews could be virtual).
• Have your documents (certificates, ID, etc.) ready to share when requested.

Don’t Wait—Apply Today!

Opportunities like this don’t come often, especially with no prior experience required. If you’re a motivated and customer-focused individual, take the first step toward a fulfilling career with SASSA.

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