Are you ready to launch your career in customer service? Pedros is hiring Call Centre Agents to join their dynamic team. If you’re passionate about helping people, enjoy working in a fast-paced environment, and have the skills to handle inbound calls, this is your chance to shine!
📅 Application Deadline: 31 January 2025
📍 Location: Pedros Head Office
🌟 Why Join Pedros?
Pedros isn’t just another restaurant — it’s a growing brand where employees are valued and customers are at the heart of everything. This role offers you the chance to be the voice of the company and play a vital role in customer satisfaction.
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🛠️ Key Responsibilities
As a Call Centre Agent, you’ll be responsible for:
📞 Answering incoming calls from customers and providing top-notch service.
📋 Taking orders for both delivery and collection, ensuring customer preferences and special instructions are accurately recorded.
🍔 Knowing the menu inside out to assist customers with questions and recommend meals.
🔄 Handling modifications to existing orders, communicating them to the store.
📈 Upselling and cross-selling — recommend additional items to enhance the customer experience and boost store revenue.
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📚 What You Need to Apply
To qualify for this opportunity, you’ll need:
✔️ Matric (Grade 12) certificate
✔️ Computer literacy — basic computer skills are essential.
✔️ Strong phone etiquette — know how to be friendly, clear, and professional.
✔️ Excellent written and verbal communication skills — be ready to assist customers efficiently.
✔️ Experience with inbound calls and previous experience in a call centre or similar role.
💼 Why This Job is Perfect for You
- 🌍 Be the voice of Pedros — help customers with their orders and questions.
- 📈 Career growth — gain experience in customer service, which can open up future roles in the company.
- 🎉 Work in a fun environment — be part of a growing brand that values its employees.
📍 How to Apply
Ready to start your journey as a Call Centre Agent at Pedros? Here’s how to apply:
1️⃣ Prepare your documents — Have your updated CV, certified copy of your Matric certificate, and any other supporting documents.
2️⃣ Submit your application before 31 January 2025.
Note: Only shortlisted candidates will be contacted. If you don’t hear from Pedros within 30 days after the closing date, consider your application unsuccessful.
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📢 Don’t Miss Out – Apply Before 31 January 2025!
This is your chance to work for a growing company where you can make an impact. Apply today and take the first step toward a rewarding career with Pedros!