✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.
Fidelity Services Group Invites qualified candidates to apply for the Project Team New Business Specialist vacancy. Applications close on the date posted.
About the Role
Fidelity Services Group is looking for a Project Team New Business Specialist (Level 2 Agent) to join the CCC Ulwazi team at its Midrand office. This permanent position works in the customer‑service and security‑solutions division, helping the company win new customers and keep existing ones happy.
The job mixes sales, customer care, and project support. You’ll use referral campaigns, lead‑management tools, and CRM systems to grow the customer base for security products like FindU, Secure Home, RiskWatch, and Secure Connect.
Job Details
- Job title: Project Team New Business Specialist – CCC Level 2 Agent
- Company: Fidelity Services Group (Fidelity ADT)
- Location: Midrand, Gauteng, South Africa
- Employment type: Permanent, full‑time
- Industry: Customer service and security solutions
- Experience level: Mid‑senior (some years in sales or customer service)
- Application status: Open
What You’ll Do Every Day
- Call at least 40 customers each day to support sales and service goals.
- Book a minimum of three sales appointments or tech‑service calls daily.
- Follow up quickly on referral leads and keep the LSN system up‑to‑date.
- Record lead status, appointment outcomes, and “no‑contact” details accurately.
- Meet service‑level targets and keep customer‑satisfaction scores high.
- Answer queries from the FindU email queue and other support requests.
- Make courtesy calls to thank clients and help with project‑selling activities.
- Handle leads that come from the website, social media, and business partners.
- Reach daily, weekly, and monthly sales targets and key performance indicators (KPIs).
- Welcome new customers with a friendly introductory call.
- Assist with CRM training, system roll‑outs, and other project tasks inside the CCC.
- Support bad‑debt calling campaigns and schedule appointments as needed.
- Carry out any extra operational duties the business requires.
What You Need to Succeed
- Computer skills: Comfortable with MS Office, email, internet browsing, and basic data entry.
- Customer‑service know‑how: Understanding of how to keep customers happy and meet quality standards.
- PSIRA registration (a plus, not a must).
- Ability to work under pressure and hit targets in a fast‑moving environment.
- Strong communication: Clear speaking and writing skills for phone calls and emails.
- Time‑management: Keep tasks organized and finish work on schedule.
- Attention to detail: Accurate reporting and careful record‑keeping.
- Multitasking: Switch smoothly between phone calls, CRM updates, and email handling.
- Problem‑solving: Spot issues quickly and find good solutions.
- Service mindset: Always put the customer first.
- Self‑motivation: Take initiative without being told.
- Adaptability: Learn new systems, products, and processes fast.
- Planning skills: Organize daily activities and coordinate with colleagues.
Knowing the security products (FindU, Secure Home, RiskWatch, Secure Connect) is helpful but not required—you’ll receive training.
Why This Position Is a Great Choice
- Real‑world experience: Work with a leading South African security provider and see how a big call centre runs.
- Skill growth: Build abilities in sales, lead generation, appointment setting, and project coordination.
- Career path: The role opens doors to future jobs in customer service management, sales operations, or contact‑centre leadership.
- Team environment: Join a supportive group that values cooperation and clear communication.
- Structured setting: You’ll have clear targets, daily schedules, and tools that help you stay organized.
How to Apply
Ready to start a career that mixes sales, customer care, and security solutions? Click the link below and submit your application today:
[Apply Now](https://fidelityservicesgroup.simplify.hr/vacancy/fs7jys)
Fidelity Services Group is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or veteran status.