✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.
Dis‑Chem Pharmacies invites suitably qualified applicants to apply for their Hub Administrator vacancy in Ficksburg, Free State. The closing date for applications is 22 October 2026.
About the job
Dis‑Chem is opening a new store in Ficksburg and needs a Hub Administrator to keep the front‑of‑house running smoothly. This is a permanent, full‑time role in a busy retail environment. The right person will be organized, friendly and able to juggle several tasks at once while always putting the customer first.
You will be the first point of contact for anyone who walks in, calls, or needs help with the clinic, the Better Rewards programme or Dis‑Chem Cover products such as Dis‑Chem Health and Dis‑Chem Life. Your day will involve answering phones, booking appointments, keeping records up to date and helping customers understand the services on offer.
What you’ll do
- Answer phones politely and forward calls to the right person or department.
- Give clear information about appointments, clinic services, product ranges and general enquiries.
- Take messages accurately and pass them on to the right team members, confirming any important details.
- Assist walk‑in customers and clinic patients with booking, queue management and basic questions.
- Confirm appointments ahead of time to help the clinic run on schedule.
- Maintain up‑to‑date patient profiles in the electronic system.
- Spot urgent calls and immediately alert the Hub Advisor or Nursing Practitioner if a medical emergency is suspected.
- Support the Store‑of‑the‑Future hub by handling front‑desk paperwork and reception duties.
- Promote Dis‑Chem Cover products (Health, Life) and record customer consent in line with POPIA.
- Log leads for Cover products accurately for follow‑up by the sales team.
- Explain basic product benefits and guide customers to the right sales channel for more help.
- Answer simple Cover questions and forward more complex issues to the appropriate staff member.
- Create awareness of the Better Rewards programme, explaining its perks and how to use it.
- Help customers with basic rewards queries and troubleshoot common problems.
- Escalate tough rewards issues to the Hub Advisor or Store Admin Manager.
- Handle compliments and complaints professionally, recording them for follow‑up.
- Keep administrative records tidy and ensure all information is captured correctly.
- Communicate clearly with customers, clinic staff, managers and other stakeholders.
- Prioritise tasks so customers receive fast and professional help.
- Protect confidential data and follow all data‑protection rules.
- Contribute to a positive store atmosphere by delivering friendly and efficient service.
What you need
- Matric (Grade 12) certificate or equivalent.
- Good computer skills – you should be comfortable with Microsoft Word, Excel and Outlook.
- Strong spoken and written English – you need to explain things clearly and write neat notes.
- Excellent organisational abilities – you’ll be handling many tasks at once.
- Attention to detail – keeping records accurate is a must.
- Ability to stay calm under pressure in a fast‑moving retail setting.
- A customer‑focused attitude – always friendly, helpful and professional.
- Polite telephone etiquette – you’ll be the voice of the store.
- Good people skills – you’ll work with customers, colleagues and clinic staff daily.
- Experience (optional but a plus):
- Previous work in customer‑service administration, retail or health‑care.
- Familiarity with SAP, electronic patient record systems or CRM platforms.
- A qualification in Administration or Customer Service.
- Understanding of POPIA – you know why getting consent and keeping data safe matters.
- Ability to recognise urgent medical calls and follow the escalation process.
- Time‑management and problem‑solving skills – you can decide what needs to be done first.
- South African citizenship and clean MIE screening (no criminal record, good credit rating).
- Valid driver’s licence and reliable transport – you need to get to work on time.
- Willingness to work shifts that match store opening hours and to be on‑site in the store.
What you get
- A permanent position with a market‑aligned salary.
- Medical aid, a provident fund and staff account benefits.
- The chance to gain valuable experience in retail administration, front‑desk reception and health‑care support.
- A supportive workplace that follows an Employment Equity Plan and actively hires people with disabilities.
How to apply
If you meet the requirements and are ready to join a thriving team, click the link below and submit your application before the deadline.
Apply for the Hub Administrator role now
Only candidates who are short‑listed will be contacted. If you do not hear back within two weeks after the closing date, you can assume your application was not successful.
Dis‑Chem Pharmacies is an equal‑opportunity employer and welcomes applications from all qualified individuals.