Capitec Bank Jobs: Title Support Specialist: DSD.

Capitec Bank Job Opportunities: Support Specialist (DSD-GT)

Job Type: Full-time position

Number of Vacancies: Multiple

Application Deadline: [insert date]

Are you a people person with a passion for delivering top-notch customer service? Do you have what it takes to thrive in a fast-paced banking environment? If yes, we want to hear from you! Capitec Bank is currently on the lookout for talented individuals to join our team as a Support Specialist in our Sandton branch.

About the Role:

As a Support Specialist, you will play a vital role in ensuring that our customers receive the highest level of service. You will be the primary contact point for E-Channels related queries, investigating and resolving issues in a timely manner. Your attention to detail and analytical skills will be essential in identifying and resolving problems, and your communication skills will allow you to effectively collaborate with both internal and external stakeholders.

Responsibilities:

• Co-ordinate and investigate E-Channels related queries and provide timely feedback to the requesting party.
• Log and track E-Channels incidents on Jira.
• Identify and implement small system and operational improvements resulting from user and client queries.

Requirements:

• 2-3 years of experience in providing technical support to departments dealing with client queries.
• Ideally, have a working knowledge of SQL to look up and correlate databases.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment and provide feedback to junior and senior management levels.
• Strong analytical and problem-solving skills.
• Ability to attention to detail.
• Basic knowledge of SQL.

Preferred Qualifications:

• Certification in SQL Programming.
• A relevant tertiary qualification in Information Technology.

Desirable Knowledge:

• IT systems development processes.
• Formal report writing.
• Trend Analysis.
• S-track.
• Mobile Banking App support (USSD, Internet Banking, Banking App on mobile Devices).
• Previous experience working with ELK stack and Kibana, Jira.
• SQL, proven experience (basic).

Skills:

• Communication Skills
• Interpersonal and relationship management Skills
• Analytical Skills
• Problem-solving skills
• Attention to Detail
• SQL Skills

Additional Requirements:

• Clear criminal and credit record.
• Contactable via own mobile phone.

About Capitec:

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals. We are an equal opportunities employer and welcome applications from all qualified candidates.

If you’re ready to join a dynamic team and make a real impact in the banking industry, apply now!

Application Link: Click Here To Apply

Don’t miss out on this opportunity to kick-start your career in the banking industry! Apply now and take the first step towards a rewarding career with Capitec Bank.

We are an equal opportunities employer and welcome applications from all qualified candidates.