Capitec Bank Jobs: Title Officer: Customer Resolution (Uhmlanga)

Capitec Bank Invites Suitably Qualified Applicants to Apply for Customer Resolution Officer Vacancies (Multiple Posts)

Closing Date: Not Specified

Are you a people person with a passion for helping others? Do you have what it takes to join a dynamic team that’s dedicated to providing exceptional customer service? Look no further! Capitec Bank is on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.

What You’ll Do:

As a Customer Resolution Officer, you’ll be responsible for processing, investigating, and resolving customer complaints and queries in an efficient manner. You’ll provide a high level of service and improve the customer experience for Rental Finance customers. You’ll also be responsible for processing and managing special daily debit orders.

Experience:

To be successful in this role, you’ll need:

• A minimum of 2 years’ experience in a complaint/query resolution capacity
• Customer care and service protocol (including telephone query resolution etiquette)
• Ideal candidates will have:
  • 2+ years banking experience in a complaint/query resolution capacity
  • Customer service experience and administration in a Business Services environment
  • Exposure to BaNCS, Debit Card (Postilian), Credit Card systems (CQLS) is advantageous

Qualifications:

• A minimum of a Grade 12 National Certificate / Vocational
• Ideal candidates will have:
  • Certification in Communication

Knowledge:

To succeed in this role, you’ll need to have:

• Knowledge of banking products
• Customer services principles
• Complaint/query resolution processes
• Ideal candidates will have:
  • Call centre processes, systems, and procedures
  • Understanding of business services and banking products
  • Good understanding of the entire MBL product and service range

Skills:

You’ll need to possess:

• Excellent communications skills
• Attention to detail
• Problem-solving skills
• Influencing skills
• Interpersonal and relationship management skills

Conditions of Employment:

• Clear criminal and credit record
• Willingness to work regular shifts, weekends, or rotational standbys

Why Work at Capitec Bank?

Capitec Bank is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.

How to Apply:

To apply for this exciting opportunity, follow these simple steps:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above, finalize your application by clicking apply below

Application Link: Click Here To Apply

Don’t miss out on this amazing opportunity to join a team that’s passionate about providing exceptional customer service. Apply now and take the first step towards a rewarding career at Capitec Bank!