✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.
Capitec Bank Job Opportunity: Manager – Complaint Management (SA)
Job Description
Capitec Bank invites suitably qualified applicants to apply for the position of Manager – Complaint Management. This role is based in Sandton, Gauteng, and we are looking for a highly motivated individual to join our team.
Closing Date
Not Specified.
Apply Now
To apply for this exciting opportunity, please follow these steps:
- Take our Assessment: Click here to complete a short assessment and see what life at Capitec Bank is all about.
- Finalize Your Application: Once you have completed the assessment, please click Apply below to finalize your application.
Join Us in Becoming the Best Bank in the World!!
At Capitec Bank, we appoint energetic and motivated people for their potential. We are continuously looking for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and earns the trust of our clients.
Who We Are
We are a leading retail bank in South Africa, committed to providing innovative financial solutions to our customers. Our company culture is built on a foundation of respect, integrity, and accountability. We believe in empowering our employees to grow and develop their skills, and we offer a range of opportunities for career progression.
Requirements
To be successful in this role, you will need to meet the following requirements:
- Ideal Candidate: You will be a results-driven individual with a passion for customer service and complaint management.
- Experience: You will have experience in complaint management, customer service, and banking systems.
- Capitec Bank policies: You will have a working knowledge of Capitec Bank’s policies and procedures.
- Capitec banking system: You will have experience in working with the Capitec banking system.
- Working knowledge: You will have a working knowledge of Capitec Bank’s integrated systems, structure, and infrastructure.
Skills
To excel in this role, you will need to possess the following skills:
- Leadership Skills: You will be a natural leader with excellent communication and interpersonal skills.
- Management skills: You will have experience in managing teams and motivating staff.
- Interpersonal & Relationship management Skills: You will be able to build strong relationships with clients and colleagues.
- Problem solving skills: You will be able to analyze complex problems and find effective solutions.
- Planning, organising and coordination skills: You will be able to plan and coordinate activities to achieve goals.
Competencies
To succeed in this role, you will need to demonstrate the following competencies:
- Care and passion for our people: You will show a genuine interest in the well-being of our clients and employees.
- Earn and extend trust: You will build trust with our clients and colleagues.
- Simplify and make it easy: You will find ways to simplify processes and make them easier for our clients.
- Drive innovation mindset: You will be able to think creatively and come up with innovative solutions.
- Lead with the ‘Why’: You will be able to articulate the ‘why’ behind our actions and decisions.
- Attract and relentlessly develop people: You will be able to attract and develop talent in our team.
- Make decisions – faster and smarter: You will be able to make quick and informed decisions.
- Inspire optimism and persistence: You will be able to inspire our team to strive for excellence.
Conditions of Employment
To be considered for this role, you will need to meet the following conditions:
- Clear criminal and credit record: You will have a clean record.
- Willingness to work flexible hours: You will be willing to work flexible hours, including Saturdays and Public Holidays.
Equal Opportunities
Capitec is committed to diversity, and applications to this position will strictly be considered in support of our employment equity goals.
⚠️ Important Notice: Job links on this website may expire after the closing date. We advise all job seekers to verify the job's status before applying, as we are not liable for applications submitted to expired listings.
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