Capitec Bank Job Opportunity: Agent-Client Care (GT) Vacancies
Are you a people person with excellent communication skills and a passion for helping others? Do you have a knack for problem-solving and working well under pressure? If so, we’re excited to announce that Capitec Bank is hiring energetic and self-motivated individuals to join our team as Agent-Client Care (GT) representatives.
The ideal candidate will be someone who is enthusiastic about delivering exceptional customer service and has a strong desire to learn and grow with our organization. As an Agent-Client Care representative, you will be responsible for providing administrative support to our clients, utilizing your product knowledge to resolve queries and complaints related to account information and card transactions.
To be considered for this exciting opportunity, please follow the steps below:
- Click here to complete a short assessment and learn more about this role.
- Once you’ve completed the assessment, finalize your application by clicking the “Apply” button below.
As an Agent-Client Care representative, you will have the opportunity to work with our clients in a fast-paced and dynamic environment. Your primary responsibilities will include:
- Providing administrative support to our clients, including answering queries and resolving complaints related to account information and card transactions.
- Supporting clients who use our Internet Banking and Mobile Banking services.
To be successful in this role, you will need to have:
Experience:
- A minimum of 1-2 years of experience in an inbound contact center environment.
- Proven customer service experience.
Qualifications:
- A minimum of a Grade 12 National Certificate or Vocational qualification.
Ideal Qualifications:
- A tertiary qualification in a relevant field (not specified).
Knowledge:
- Call centre processes and procedures.
- Customer care and service protocol.
Skills:
- Excellent communication skills.
- Problem-solving skills.
- Telephonic/call skills.
- Attention to detail.
Conditions of Employment:
- A clear criminal and credit record.
- Willingness to work regular shifts, weekends, or rotational standbys.
At Capitec Bank, we are committed to diversity and employment equity. We strive to create an inclusive work environment where all employees feel valued and empowered to contribute to our success. If you’re passionate about delivering exceptional customer service and have a strong desire to grow with our organization, we encourage you to apply for this exciting opportunity.
Don’t miss out on this chance to join our team! Click the link below to apply:
Note: Applications will be accepted until further notice. We look forward to hearing from you!