Capitec Bank Limited Invites Suitably Qualified Applicants to Apply for Team Leader – Deceased Estates Position
Location: Bellville, Western Cape, South Africa
Company: Capitec Bank Limited
Closing Date: Not Specified
Are you a skilled and experienced leader looking to join a dynamic team in a banking environment? Do you have a passion for people management and a keen eye for detail? Look no further! Capitec Bank Limited is currently seeking a talented Team Leader – Deceased Estates to join their team in Bellville, Western Cape.
About the Role:
As a Team Leader – Deceased Estates, you will be responsible for leading a team of agents to ensure Service Level Agreement (SLA) adherence within the Deceased Estates team. Your key objective will be to strategically implement processes and report to optimize client query handling, without increasing reputational risk to the benefit of Capitec Bank.
Responsibilities:
- Lead a team of agents to achieve SLA targets and ensure high-quality service delivery
- Implement processes and report to optimize client query handling and reduce reputational risk
- Develop and maintain relationships with key stakeholders, including customers, colleagues, and third-party providers
- Monitor and analyze team performance to identify areas for improvement and implement corrective actions
- Collaborate with other teams to ensure seamless service delivery and minimize downtime
Requirements:
- Minimum of 3-5 years’ experience in a banking, retail, finance, or client service environment
- Previous people leadership experience is essential
- Function-relevant experience in deceased estates is ideal
- Bachelor’s degree in a relevant field, such as business administration or commerce
Desirable Qualifications:
- Certification in leadership, management, or a related field
- Knowledge of regulations pertaining to deceased estates
- Familiarity with Capitec Bank policies, including disciplinary code and procedures, KPA procedures and policies, and adherence policies
- Working knowledge of legislation relevant to the banking environment, including FICA, NCA, CPA, and POPI
Skills:
- Excellent communication and interpersonal skills
- Computer literacy, including MS Word, MS Excel, and MS Outlook
- Strong leadership and people management skills
- Attention to detail and problem-solving skills
- Planning, organizing, and coordination skills
- Decision-making skills
- Interpersonal and relationship management skills
Conditions of Employment:
- Clear criminal and credit record
- Ability to work in a fast-paced environment and adapt to changing priorities
- Willingness to learn and develop new skills
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a dynamic and forward-thinking organization
- Collaborative and supportive work environment
- Professional development and growth opportunities
How to Apply:
If you are a motivated and experienced leader looking to join a dynamic team, click the link below to apply for this exciting opportunity:
Don’t miss out on this chance to join Capitec Bank Limited’s team and contribute to the bank’s success. Apply now and take the first step towards a rewarding career in banking!