Capitec Bank Invites Suitably Qualified Applicants to Apply for Manager – Client Engagement (West) Vacancies
Capitec Bank is on the hunt for a talented and innovative Manager – Client Engagement (West) to join their team. If you’re passionate about using data, experimentation, and behavioral science to craft client engagement strategies, this could be the perfect opportunity for you. As a key player in the bank’s efforts to drive client satisfaction and loyalty, you’ll have the chance to make a real impact on the business.
Job Summary:
As a Manager – Client Engagement (West), you’ll be responsible for developing and implementing data-driven client engagement strategies that drive business growth and client satisfaction. You’ll work closely with cross-functional teams to design and execute initiatives that optimize client interactions across the entire client lifecycle. With a deep understanding of client behavior, psychological triggers, and data analytics, you’ll lead the way in crafting personalized client engagement strategies that resonate with our diverse client base.
Key Responsibilities:
- Develop data-driven frameworks that leverage predictive analytics to anticipate client needs and preferences, creating more personalized and meaningful touchpoints.
- Utilize behavioral science principles, such as nudging and decision biases, to craft prompts and engagement tactics designed to influence positive client outcomes, enhance retention, and drive client lifetime value (CLV).
- Collaborate with cross-functional teams to design and execute initiatives that optimize client interactions across the client lifecycle.
- Conduct A/B testing, pilot programs, and iterative improvements to validate hypotheses and refine strategies.
- Stay up-to-date with the latest trends and best practices in data-driven marketing, behavioral science, and client engagement.
- Develop and maintain strong relationships with key stakeholders, including clients, colleagues, and business partners.
Requirements:
- A bachelor’s degree in a relevant field, such as marketing, business, or data science.
- At least 3 years of experience in a client engagement or marketing role.
- Strong understanding of data analytics, behavioral science, and client behavior.
- Excellent communication and project management skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
- Strong analytical and problem-solving skills, with the ability to think creatively and outside the box.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and innovative work environment.
- The chance to work with a talented team of professionals who are passionate about making a difference.
How to Apply:
If you’re ready to take your career to the next level and join a team of innovative thinkers, click the link below to apply:
Closing Date:
Date not specified.
Don’t miss out on this exciting opportunity to join Capitec Bank’s team and make a real difference in the lives of our clients. Apply now and take the first step towards a rewarding and challenging career in client engagement.
