Capitec Bank Jobs: Fraud Operations Manager

Capitec Bank Vacancy: Bellville Manager Fraud Operations West

Job Title: Manager Fraud Operations West
Location: Bellville, Western Cape
Job Type: Full-time
Closing Date: Not Specified

Are you a motivated and results-driven individual looking for a challenging role in the banking industry? Capitec Bank is seeking a talented Manager Fraud Operations West to join our team in Bellville, Western Cape. As a Manager Fraud Operations West, you will be responsible for preventing and minimizing financial losses due to fraud, ensuring compliance with all relevant rules and regulations, and providing excellent client experience.

What We’re Looking For:

• Energetic and self-motivated individual with a passion for service in the banking industry
• At least 4-5 years’ experience in a fraud environment, dealing with detection and prevention within a banking/financial services organization
• Experience in leading a team and managing functions pertaining to Fraud Operations
• Strong knowledge of Fraud and Forensics Operations, general management, and business knowledge in retail or finance/banking industry
• Ability to analyze data, identify trends, and implement effective solutions
• Excellent communication, interpersonal, and relationship management skills
• Ability to work in a fast-paced and complex business setting

Responsibilities:

• Ensure compliance with all Fraud Association rules and regulations, guidelines of the Ombudsman, and Capitec Bank’s risk requirements
• Effectively resolve client fraud cases through the application of expert fraud operations knowledge, while maintaining a high level of client experience
• Manage functions pertaining to Fraud Operations in the Financial Crime Operations Department
• These may include any of the following areas: Fraud Engagement, Card or Digital Fraud Investigations, Fraud Monitoring, Application Fraud, and Internal Fraud

Requirements:

• Bachelor’s Degree in Forensics or Business Management (Minimum)
• Honours Degree in Forensics or Business Management (Ideal or Preferred)
• Good understanding of Fraud and Forensics Operations, general management, and business knowledge in retail or finance/banking industry
• Processes, procedures, and regulations relating to Fraud Operations, SABRIC, and Banking Ombudsman rules and procedures
• Budgeting and resource planning, people management and development principles, and knowledge on relevant regulatory bodies
• Client experience and engagement, e-commerce markets, and knowledge on relevant regulatory bodies

Skills:

• Commercial thinking skills
• Computer literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal and relationship management skills
• Management skills
• Problem-solving skills

Conditions of Employment:

• Clear criminal and credit record

How to Apply:

If you are a motivated and results-driven individual looking for a challenging role in the banking industry, please click the link below to apply:

Click Here To Apply

Note: Only applications that meet the minimum requirements will be considered. Capitec is committed to diversity and applications to this position will strictly be considered in support of our employment equity goals.