Capitec Bank Invites Suitably Qualified Applicants to Apply for Consultant: Complaints Management – West Vacancies (Not Specified Posts). The closing date for applications is Not Specified.
Become a Part of the Capitec Journey!
Are you an energetic and self-motivated individual with a passion for delivering excellent service in the banking industry? Do you want to be part of a dynamic team that is shaping the future of financial services? If so, we’re looking for you!
Take the First Step:
- Discover Life at Capitec: To get a taste of what it’s like to work at Capitec, please click on this link to complete a short assessment: Click Here to Learn More
- Finalize Your Application: Once you’ve completed the assessment, finalize your application by clicking "Apply Now" below.
About the Role:
As a Consultant: Complaints Management – West, you will be responsible for effectively resolving insurance escalated and regulatory complaints within agreed timeframes. Your goal will be to ensure fair and consistent outcomes for policyholders while upholding regulatory compliance and company standards. You will also focus on client retention and influence continuous business improvement.
What We’re Looking For:
- 2-3 years of experience in a long-term insurance complaint management environment
- In-depth knowledge of policy administration and claims processes
- Root cause and trend analysis methods and processes
- Tertiary qualification in Commerce / Law
- RE5 (ideally)
- Knowledge of Capitec Bank systems (ideally)
- Knowledge of long-term insurance regulatory environment (FAIS, PPR, FSCA, LTI Act, etc.)
What You’ll Be Doing:
- Complaint Resolution and Root Cause Analysis
- Stakeholder Engagement and Development
- Contributing to Continuous Systems and Process Improvement
- Record-Keeping and reporting
Conditions of Employment:
- Clear criminal and credit record
Commitment to Diversity:
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
Apply Now:
If you’re ready to join a dynamic team and make a difference in the banking industry, click on the link below to apply:
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