✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.
Truworths Invites qualified candidates to apply for its Inbound Call Centre Agent positions in the Ecommerce division.
The deadline for submitting applications is 15 June 2026.
What the Job Is About
Truworths, one of South Africa’s biggest fashion retailers, is looking for enthusiastic people to join its call centre team in Cape Town. The role is permanent and sits in the Credit Service area, where you will help shoppers who bought clothes online. If you like talking to people, solving problems quickly, and working in a lively retail setting, this job could be a great fit.
You will be the voice that guides customers through their online orders, delivery questions, and account issues, making sure every interaction feels smooth and professional. Your work will directly affect how happy customers feel about the brand.
Main Tasks You’ll Do
- Answer incoming calls about online fashion orders and deliveries.
- Check order status and give customers up‑to‑date delivery information.
- Help shoppers log in, reset passwords, and sort out account questions.
- Work with courier companies and store staff to fix any delivery hiccups.
- Give clear, timely updates to callers and record each conversation accurately.
- Keep service quality high on every call, following the centre’s procedures and service targets.
- Support the day‑to‑day running of the ecommerce call centre and pass useful feedback to other teams.
What You Need to Succeed
- Matric or an equivalent certificate – this is the minimum education level.
- Prior experience in a call centre or customer‑service role is a plus, but not mandatory.
- Good computer skills, especially with Microsoft Excel and Word.
- Familiarity with internal software systems will help you settle in faster.
- Clear speaking voice and polite phone etiquette.
- Ability to thrive in a fast‑moving, structured environment.
- Sharp eye for detail, especially when entering data.
- Strong problem‑solving mindset and a customer‑first attitude.
- Ability to work on your own, stay organized under pressure, and follow set instructions.
- Good listening skills so you can understand and act on what callers need.
Why This Role Is a Good Move for Your Career
Working as an Inbound Call Centre Agent at Truworths gives you a real look inside online retail operations. You’ll learn how fashion e‑commerce works, from order processing to delivery logistics and customer communication. The experience you gain can open doors to further jobs in retail management, customer‑service leadership, or any call‑centre environment that values clear, friendly support.
If you’re keen to grow your career in a well‑known South African brand while helping shoppers have a great online shopping experience, this position offers solid training and hands‑on learning.
How to Apply
Ready to join the team? Click the link below, fill in the short application form, and submit your resume before the closing date.
Apply here: https://truworths.erecruit.co/candidateapp/Jobs/View/TRU260326-3
Truworths is an equal‑opportunity employer. All qualified applicants will be considered without regard to race, gender, disability, or any other protected characteristic.