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Pump and Abrasion Technologies invites qualified candidates to apply for the Internal Sales Administrator (B2B / Kit Your Crew) vacancy. Applications close on 30 June 2026.
What the job is about
Pump and Abrasion Technologies needs a well‑organized Internal Sales Administrator for its B2B / Kit Your Crew team in Cape Town. You will be the link that moves a customer’s order from the first question to the final delivery. The role involves talking with customers, the warehouse, the embroidery team, and the delivery partners to keep everything on track. If you like tidy processes, helping people, and working with clothing and branding, this job could be a good fit.
About the company
Pump and Abrasion Technologies works in the apparel and fashion world, providing custom‑made workwear, embroidered garments, and branding solutions for other businesses. The Kit Your Crew division focuses on making sure every piece of clothing looks exactly as the client wants – from the logo placement to the colour choice. The company values accuracy, clear communication, and happy customers throughout the order journey.
Position details
- Job title: Internal Sales Administrator – B2B / Kit Your Crew
- Department: Internal Sales and Operations
- Industry: Apparel & Fashion
- Location: Maitland, Cape Town
- Employment type: Permanent, full‑time
- Experience level: Mid‑Senior
- Salary range: R300 000 – R420 000 per year
Main duties
Customer and sales support
- Be the first point of contact for B2B customers after they make an enquiry.
- Explain product options, pricing, and embroidery choices in plain language.
- Prepare clear quotes and realistic delivery dates.
- Answer customer questions promptly and professionally.
- Follow up on payments before the order moves to production.
Order and process management
- Track each order from confirmation right through to delivery.
- Make sure embroidery approval forms are correct and signed off.
- Work with the warehouse to pick the right items and move stock.
- Monitor embroidery progress and overall production timelines.
- Confirm that every order meets the client’s specifications before it leaves the warehouse.
- Book couriers and arrange the final delivery to the customer.
Embroidery approval & design help
- Create simple embroidery approval documents for clients.
- Update logo placement sketches, garment mock‑ups, and colour tweaks.
- Use basic Adobe Illustrator (or a similar tool) to make these updates.
- Learn new design tricks as needed.
Quality control & customer satisfaction
- Double‑check all details before production starts.
- Ensure clients have signed off on the right design files.
- Spot any problems early and suggest quick fixes.
- Keep a calm, friendly, and professional attitude with every customer.
Skills you need
Administrative abilities
- Strong organization and coordination skills.
- Sharp eye for detail.
- Ability to juggle several orders at once without missing deadlines.
- Good follow‑through on tasks.
Communication abilities
- Clear written and spoken English.
- Friendly customer‑service approach.
- Ability to explain technical embroidery limits in easy terms.
Technical abilities
- Basic knowledge of Adobe Illustrator or a similar design program.
- Comfortable using computers and common office software.
- Understanding of order tracking and logistics coordination.
Personal traits
- Very detail‑oriented and accurate.
- Calm when things get busy.
- Looks for solutions rather than blaming problems.
- Reliable, proactive, and ready to help teammates.
Experience you should have
- Mid‑senior level work experience is preferred.
- Past roles in internal sales, order administration, or operations coordination are a plus.
- Experience in apparel, embroidery, or branded merchandise is advantageous but not mandatory.
Work environment
- Fast‑moving B2B apparel and branding setting.
- Office‑based role with daily interaction with sales, warehouse, and logistics teams.
- Focused on delivering a great customer experience from start to finish.
Why this job matters
The Internal Sales Administrator position is a great chance to blend admin work, customer service, and operational coordination. You will be a key player in making sure customers get exactly what they asked for, on time, and with high quality. The role offers solid experience in B2B sales processes, embroidery coordination, and logistics management within the fashion industry. If you are organized, love detail, and want to build a long‑term career in Cape Town, this job provides a clear path forward.
Ready to apply?
Click the link below to submit your application:
Apply for the Internal Sales Administrator role