✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.
Shoprite Group Invites qualified candidates to apply for the CxHub Assistant position in its Financial Services division. The deadline for applications is 14 November 2026.
Shoprite Group is looking for a friendly and motivated person to join the team as a CxHub Assistant. The job is based in Rosebank, Johannesburg, Gauteng, and is offered on a contract basis. If you enjoy helping people, have a matric certificate, and want to learn the basics of financial services, this role could be the perfect start for you.
What You’ll Do Every Day
- Answer customer questions through phone calls, emails, live‑chat, and social‑media messages.
- Give clear information about the products and services the company offers, such as banking and payment solutions.
- Fix simple problems quickly so customers are happy and don’t have to wait long.
- Pass on tougher issues to the right team when a question needs special attention.
- Record every interaction accurately in the computer system so the whole team stays informed.
- Follow the company’s rules for privacy and data protection while handling customer details.
- Help improve the service by pointing out common complaints and suggesting better ways to work.
- Take part in training sessions, coaching, and feedback meetings to sharpen product knowledge and communication skills.
Skills and Requirements
| Requirement | Why It Matters |
|---|---|
| Matric (Grade 12) or equivalent | Shows you have completed basic schooling and can read and write well. |
| Basic Microsoft Office knowledge | You’ll need to type emails, use Excel for logs, and create simple documents. |
| Good speaking and writing ability | Clear communication makes it easier to help customers across different channels. |
| A helpful attitude | Customers come first; enjoying problem‑solving keeps them satisfied. |
| Ability to spot when a problem needs escalation | Ensures complex issues reach the right experts fast. |
| Attention to detail | Accurate records prevent mistakes and keep the service smooth. |
| Flexibility to switch between phone, chat, and social media | Modern customer service uses many platforms, and you’ll need to move between them. |
| Team spirit | Working with other departments helps resolve issues quickly and maintains high service standards. |
| 0‑1 year experience in retail, call‑centre, or customer service (optional) | Even a short stint shows you understand basic customer interaction. |
Why This Job Might Be Right for You
- Gain real‑world experience in a large, well‑known retail group’s financial arm.
- Develop marketable skills such as multi‑channel communication, problem‑solving, and record‑keeping.
- Work in a vibrant city – Rosebank offers easy transport links and a lively environment.
- Enjoy a supportive learning environment with regular coaching and feedback.
- Add a solid entry‑level position to your résumé, opening doors to future roles in finance or customer care.
How to Apply
If you meet the requirements and are ready to start a career in customer service, click the link below to submit your application. Make sure you attach a current CV and a brief cover letter explaining why you want the role.
Apply here: Shoprite Group – CxHub Assistant Application
Important Reminder
All applications will be reviewed according to Shoprite Group’s recruitment policies. If you do not receive a response within 14 days after submitting your application, you can consider the application unsuccessful.
Take this chance to step into the world of financial services, help everyday shoppers, and build a solid foundation for a future career. Good luck!