SASSA Vacancy: Apply for Permanent Call Centre Agent Vacancies

December 12, 2024 Don Jobs 0

SASSA

✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.


SASSA invites suitably qualified applicants to apply for their Permanent Call Centre Agent vacancies. The closing date for applications is the 7th of January 2024.

Job Details

  • Job Title: Call Centre Agent
  • Job Type: Permanent
  • Salary: R202 233 – R235 611 p.a. (excluding benefits)
  • Location: SASSA Head Office, Pretoria
  • Reference No.: SAS 12/12/202418

About the Job

This is your chance to join SASSA as a Call Centre Agent at their Head Office in Pretoria. If you have excellent communication skills and a passion for helping others, this role offers a rewarding opportunity to serve South Africans in need of social security services.

Also Check: Adidas Vacancies: Apply Permanent Part-Timer Vacancies

Responsibilities and Duties

As a Call Centre Agent at SASSA, you will be responsible for:

  • Call Handling: Receiving and placing calls to assist clients.
  • Registration and Escalation: Capturing and escalating customer inquiries on the Customer Care Application system.
  • Investigation and Feedback: Investigating queries and providing feedback to clients.
  • Information Updates: Updating information on the Integrated Customer Care Application.
  • Monitoring Requests: Tracking and following up on requests with back-office teams and responsible managers.
  • Email Inquiries: Responding to email inquiries.
  • Customer Education: Providing guidance to customers and directing calls to the appropriate officials to ensure efficient service.

You Might Also Like:

Job Requirements

To succeed in this role, applicants must meet the following requirements:

  • Educational Qualification: Senior Certificate (NQF Level 4) is essential.
  • Experience: 0 – 1 year of experience in a call centre or customer service role.
  • Skills and Knowledge:
    • Proficiency in computer applications.
    • Knowledge of SASSA processes, policies, and procedures (e.g., SOCPEN, Social Assistance Act, and SASSA Act).

Why Join SASSA?

Join a government agency that impacts millions of lives daily. As a Call Centre Agent, you’ll be the first point of contact for people in need of social support. This role offers stability, growth, and an opportunity to develop vital customer service skills.

How to Apply

To apply, submit your completed New Z83 application form and a comprehensive CV. Incomplete applications will not be considered.

Also Check: TWK Afri Invites You to Apply for Their Code 10 Driver Vacancy – Don’t Miss Out!

  • Application Method: Hand deliver to 501 Prodinsa Building, SASSA Head Office, Corner Steve Biko and Pretorius Street, Pretoria 0083.
  • Enquiries: For questions, contact Ms. Phindile Mathevula at 012 400 2150.

Important Links

Closing Date: 7th January 2024

WhatsApp Channel Join Now

⚠️ Important Notice: Job links on this website may expire after the closing date. We advise all job seekers to verify the job's status before applying, as we are not liable for applications submitted to expired listings.