✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.
GALXBOY Invites suitably qualified applicants to apply for its Customer Service Consultant Internship Vacancies. The closing date for applications is 25 October 2026.
What the internship is about
GALXBOY is growing its online and store‑front services, so the company needs extra help to keep customers happy. The Customer Service Consultant Intern will work with both the Retail team and the E‑commerce crew. The main goal is to give every shopper—whether they shop in a shop or on a website—the same smooth, friendly experience. Interns will answer questions, sort out complaints and make sure the service meets the targets set by the company.
Day‑to‑day duties
- Stay friendly and professional when talking to customers on any channel (phone, email, chat, or in‑store).
- Answer queries quickly across both the physical stores and the online shop.
- Help the team hit its performance goals such as response time and satisfaction scores.
- Send clear messages to customers using email, phone calls or approved chat tools.
- Record each contact, follow up on open issues, and pass on the tough cases to a senior staff member.
- Learn about the products and services so you can give accurate information.
- Deal with order questions, returns, exchanges and other routine requests.
- Keep tidy notes of every interaction – what the problem was, what you did, and the final outcome.
- Work hand‑in‑hand with the Retail, E‑commerce and other internal groups to make sure the customer journey is seamless.
- Share common complaints or suggestions with the whole team so the service can keep improving.
- Make sure the same standards are used in the shop and online, so customers get a consistent experience no matter where they shop.
- Give regular status updates on pending issues and flag any that stay unresolved for a manager’s attention.
What you need to succeed
- Have finished Matric (Grade 12).
- A qualification in Customer Experience, Customer Service, Marketing, Business Administration or a related area is a plus, but not mandatory.
- No work history is required; any exposure to retail or helping customers will give you a head start.
- Good talking and writing skills plus a genuine wish to help people.
- Basic computer knowledge, especially Microsoft Office, and a willingness to learn the company’s help‑desk software.
- Strong people skills, attention to detail, and a desire to pick up new abilities quickly.
- Ability to work as part of a team, keep track of tasks and follow the set escalation steps when needed.
How to send your application
- Click the blue Apply button on the official page: https://galxboy.simplify.hr/Vacancy/207721
- Fill in your personal details, upload your CV and any supporting documents.
- Double‑check that everything is correct and press Submit.
Remember, the deadline to apply is 25 October 2026. Late submissions will not be considered, so make sure you send yours in time.
Why this internship could be a great fit
- Real‑world experience in both brick‑and‑mortar and online retail environments.
- Mentorship from seasoned customer‑service professionals who can show you the ropes.
- A chance to develop market‑ready skills—communication, problem‑solving, and digital tools—all while earning a place on a reputable brand’s team.
- Potential for future employment if you impress during the internship period.
If you enjoy talking to people, solving problems and learning how big brands keep their customers satisfied, this role could be the perfect stepping stone for your career. Apply now and start your journey with GALXBOY!