G4S Deposita South Africa invites qualified applicants to apply for their Field Technician position in Polokwane. This role offers an exciting opportunity to work in the cash management industry, specializing in advanced solutions for banking, retail, and wholesale sectors. Applications close on 18 November 2024, so don’t miss your chance to join this global leader!
About the Role
As a Field Technician, you’ll be part of the Operations Department, reporting directly to the Operations Manager. Your main responsibilities will involve installing, repairing, and maintaining ABMs (Automated Banking Machines) and docking stations. This role is perfect for a self-motivated individual with technical skills who thrives in a fast-paced, results-driven environment.
Key Responsibilities
1. Installations and Maintenance
- Install and deinstall ABMs efficiently.
- Provide hands-on training for customers on new ABMs.
- Maintain docking stations and implement new modifications.
- Ensure all maintenance tasks align with the company’s high standards.
2. Operational Excellence
- Address customer needs promptly and professionally.
- Ensure all work meets SLA (Service Level Agreement) requirements.
- Maintain company-issued equipment in excellent condition.
- Log all activities in the call logging system for reference and billing.
3. Client Retention
- Build positive relationships with clients by delivering exceptional service.
- Provide effective training to ensure customers are confident using the devices.
4. Customer Service
- Perform on-site spot fixes when necessary.
- Attend to technical call-outs within SLA timeframes.
- Be available for extended hours when required.
5. Health and Safety
- Participate in the creation and monitoring of safety plans.
- Report and discuss all safety incidents across all levels.
- Follow all workplace safety policies and procedures.
- Wear protective clothing at all times and attend safety education programs.
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What You’ll Need to Succeed
Qualifications & Technical Experience
- Grade 12 / NQF Level 4 qualification.
- Valid driver’s license.
- Electrical and technical skills are essential.
Skills and Attributes
- Exceptional customer service abilities.
- Strong problem-solving skills and attention to detail.
- Ability to work under pressure and adapt to challenging circumstances.
- Knowledge of the organizational environment and operational requirements.
Why Join G4S?
- Global Leader: Work for a world-renowned company known for its expertise in cash management.
- Professional Growth: Be part of a results-driven team that values technical excellence.
- Dynamic Environment: Engage with customers, solve problems, and deliver exceptional service daily.
- Competitive Benefits: Remuneration and benefits are aligned with the role’s seniority and company policies.
How to Apply
Submit your application by 18 November 2024 to be considered for this exciting opportunity. Join G4S Deposita and be part of a team that values safety, customer satisfaction, and innovation.
Start Your Journey with G4S Today!
This is your chance to work with a global leader in smart cash management solutions. Apply now to make your mark in the industry and grow your technical career with G4S.