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Job Description
Position Summary
• Liaise with corporate store customers while ensuring compliance to local and corporate guidelines and policies.
• Ensure that the shop’s presentation and customer service meets the company image at all times
• Achieve sales goals established by the business on a monthly and yearly basis. Ensure these goals are met by ensuring exceptional customer service, generating sales, building long-term customer relationships and by developing external corporate relationships
• Ensuring the Corporate Store grows and develops according to the company’s objectives
• Ensure inventory levels maintained for strong sales, inventory managed in terms of requirements, unpacking and batch control
Key Roles & Responsibilities
• Customer Service and sales.
• Assist in management of stock variety and stock levels available for sale.
• Basic Product knowledge
• Keep abreast of company policies and changes
• Handle product queries from customers
• Communicate with Store Supervisor on all business related issues.
• Assist in day to day operations of the store
• Assist in the reconciliation of the daily banking.
• Assist in the maintenance, monitor regularly review, adjust and follow up on:
• Stock orders to ensure a continued supply of saleable stock
• Expired stock to be removed from shelves.
• Receipting stock onto the system upon arrival.
• Check documentation to make sure stock received corresponds with DC invoice. If not, discrepancies should be brought to the attention of DC manager.
• Check that all new stock is reflected on Retail Pro.
• Stock to be neatly and uniformly priced with the dual pricing method before moving stock to shop shelves.
• Documentation to be filed timeously.
• Ensure shop shelves are properly stocked and presentable at all times.
• Ensure shop is clean and neat at all times.
• Propose specials and events to enhance shop sales.
• Adhere to House rules of Specific shop.
• Sign an attendance register
• Review, recommend and implement system improvements in conjunction with the store supervisor
• Ensure all business activities conducted comply with legal and ethical standards
Qualifications
Requirements
• Matric
• Beauty Certificate or similar preferred
• Retail Cosmetics Experience
• Ability to work retail hours
• Ability to work in a fast paced environment.
• Computer literate – MS Office (Word, Excel, Outlook, PowerPoint)
• Understanding of customer services
• General accounting understanding