✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.
Capitec Bank Invites Suitably Qualified Applicants to Apply for Technical Support Specialist Vacancies
We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
Step 1: Learn More About Capitec
Before applying, take a sneak peek into what life at Capitec is all about. Complete a short assessment by clicking here.
Step 2: Apply for the Role
Once you’ve completed the above, finalize your application by clicking the link below:
Job Summary
We’re seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you’ll be responsible for providing comprehensive 2nd Tier technical support to our branches and 1st Tier technical support to our campus environments. Your primary goal will be to address and resolve technical queries while adhering to our service level agreements.
Key Responsibilities
- Provide technical support to Capitec Bank branches and campus environments
- Conduct thorough root cause analysis to identify and resolve technical issues
- Ensure seamless and efficient operation for Capitec Bank and its stakeholders within agreed service level agreements
Requirements
Minimum:
- 1-2 years of experience in an IT service and technical support delivery capacity
- IT Branch support experience (or Branch champion experience for internal candidates)
- Basic hardware, software, and network support experience
Ideal:
- 2+ years of experience in an IT service delivery capacity
- Working in a service/client engagement environment
Qualifications
Minimum:
- Certification in Information Technology – Computer Science or Information Technology – Technical Support
Ideal or Preferred:
- A relevant tertiary qualification in Information Technology – Computer Science or Information Technology – Technical Support
Knowledge
Minimum:
- Client care and service protocol
- Basic hardware, software, and network support principles
- Troubleshooting and root cause analysis
Ideal:
- Banking systems
- Conflict management skills
Skills
- Analytical Skills
- Attention to Detail
- Communications Skills
- Interpersonal & Relationship management Skills
- Problem-solving skills
Conditions of Employment
- Clear criminal and credit record
Equal Opportunities Employer
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
Closing Date:
25 July 2024
Don’t miss out on this opportunity to join our team! Apply now by clicking the link below: