Capitec Bank Jobs: Client Experience (CX) Specialist II

Capitec Bank Vacancies: Client Experience Specialist II – West

Job Title: Client Experience Specialist II – West
Location: Stellenbosch, Western Cape, South Africa
Company: Capitec Bank Ltd
Date: Not Specified

Job Summary:
Capitec Bank Ltd is inviting suitably qualified individuals to apply for the position of Client Experience Specialist II – West. As a Client Experience Specialist, you will be responsible for delivering a world-class client experience by executing activities across the entire client experience scope.

Job Description:
The Client Experience Specialist II – West will be responsible for:

• Applying deep subject matter expertise and research findings to influence the development and integration of client experience standards into the product development life cycle, actively using Design Thinking principles.
• Working independently and assuming decision-making authority and ownership of the end-to-end delivery (insights, design, measurement, and experience testing) of complex client experience solutions, in line with the business, product, and client experience strategies, as well as brand fundamentals.

Requirements:

• Experience:
  • Minimum of 4-6 years in a client experience environment.
  • Proven experience in applying client experience principles.
  • Proven experience in developing, maintaining, and enhancing client experience elements.
  • Client journey and process mapping.
• Qualifications:
  • Minimum of a relevant tertiary qualification in Industrial Engineering or Business Management.
• Knowledge:
  • Minimum of:
    • Client experience principles and practices.
    • Service design principles.
    • Research methodologies and application.
    • Data analysis and measurement methodologies.
    • Facilitation and stakeholder management.
    • Design Thinking principles.
    • Consumer psychology/ Behavioural psychology.
  • Ideal:
    • Commercial insights relating to client experience.
• Skills:
  • Analytical skills.
  • Attention to detail.
  • Communications skills.
  • Planning, organizing, and coordination skills.
  • Problem-solving skills.

Conditions of Employment:

• Clear criminal and credit record.

How to Apply:
If you are a motivated and experienced individual who is passionate about delivering exceptional client experiences, please click the link below to apply for the Client Experience Specialist II – West position at Capitec Bank Ltd.

Click Here To Apply

Don’t miss this opportunity to join a leading financial institution and make a real impact on client experiences. Apply now!

Note:
Capitec Bank Ltd is an equal opportunities employer and welcomes applications from all qualified individuals. We are committed to creating a diverse and inclusive workplace that values and respects the contributions of all employees.