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Capitec Bank Vacancies: Client Experience Specialist II – West
Job Title: Client Experience Specialist II – West
Location: Stellenbosch, Western Cape, South Africa
Company: Capitec Bank Ltd
Date: Not Specified
Job Summary:
Capitec Bank Ltd is inviting suitably qualified individuals to apply for the position of Client Experience Specialist II – West. As a Client Experience Specialist, you will be responsible for delivering a world-class client experience by executing activities across the entire client experience scope.
Job Description:
The Client Experience Specialist II – West will be responsible for:
- Applying deep subject matter expertise and research findings to influence the development and integration of client experience standards into the product development life cycle, actively using Design Thinking principles.
- Working independently and assuming decision-making authority and ownership of the end-to-end delivery (insights, design, measurement, and experience testing) of complex client experience solutions, in line with the business, product, and client experience strategies, as well as brand fundamentals.
Requirements:
- Experience:
- Minimum of 4-6 years in a client experience environment.
- Proven experience in applying client experience principles.
- Proven experience in developing, maintaining, and enhancing client experience elements.
- Client journey and process mapping.
- Qualifications:
- Minimum of a relevant tertiary qualification in Industrial Engineering or Business Management.
- Knowledge:
- Minimum of:
- Client experience principles and practices.
- Service design principles.
- Research methodologies and application.
- Data analysis and measurement methodologies.
- Facilitation and stakeholder management.
- Design Thinking principles.
- Consumer psychology/ Behavioural psychology.
- Ideal:
- Commercial insights relating to client experience.
- Minimum of:
- Skills:
- Analytical skills.
- Attention to detail.
- Communications skills.
- Planning, organizing, and coordination skills.
- Problem-solving skills.
Conditions of Employment:
- Clear criminal and credit record.
How to Apply:
If you are a motivated and experienced individual who is passionate about delivering exceptional client experiences, please click the link below to apply for the Client Experience Specialist II – West position at Capitec Bank Ltd.
Don’t miss this opportunity to join a leading financial institution and make a real impact on client experiences. Apply now!
Note:
Capitec Bank Ltd is an equal opportunities employer and welcomes applications from all qualified individuals. We are committed to creating a diverse and inclusive workplace that values and respects the contributions of all employees.