✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.
TFG Invites suitably qualified applicants to apply for their Contact Centre Agent – Collections vacancy. The closing date for applications is 29 October 2026.
TFG is looking for a full‑time Contact Centre Agent to join the Collections team at the Parow Centre in the Western Cape. This role is perfect for someone who likes talking to people, enjoys solving problems and can handle payment conversations in a friendly, professional way. As an agent, you will call customers with overdue accounts, explain what is owed, and work out payment plans that suit both the customer and the company. Your goal is to keep the customer experience positive while helping TFG collect outstanding money.
What the job involves
- Phone calls: Dial customers, explain the amount they owe, and discuss how they can pay.
- Negotiation: Offer payment options and agree on a schedule that works for the customer.
- Record‑keeping: Update customer details accurately in the system after each call.
- Follow‑up: Check that agreed payments are made and remind customers when needed.
- Customer care: Answer questions, calm concerns, and give clear information.
- Team support: Work with colleagues to reach daily and monthly collection targets.
- Process compliance: Follow TFG’s guidelines, meet service‑level standards and use the right tools.
What you need to succeed
- Matric (Grade 12) qualification – a basic requirement for all applicants.
- Clear speaking skills – you must be confident on the phone and able to explain things simply.
- Good writing skills – you’ll need to write down details correctly in the system.
- Customer‑first attitude – you enjoy helping people find solutions that work for them.
- Negotiation ability – you can discuss payment plans without sounding pushy.
- Target focus – you like meeting goals and are motivated to hit daily and monthly numbers.
- Attention to detail – you record information accurately and keep files tidy.
- Organisational talent – you can juggle calls, follow‑ups and paperwork in a fast‑moving environment.
- Problem‑solving skill – you can think on your feet and offer practical answers to customer issues.
- Independent work style – you take responsibility for your tasks and act without being asked.
- Team spirit – you collaborate well and help create a supportive workplace.
- Tech readiness – you are comfortable using computers, digital forms and contact‑centre software.
- Resilience: you stay calm and upbeat even when conversations get tough.
Why TGF is a great place to work
- Clear career path: Experience in collections can open doors to other customer‑service or finance roles within TFG.
- Supportive environment: Managers coach you to improve your skills and meet targets.
- Inclusive hiring: Preference will be given, but not limited to, candidates from designated groups under the Employment Equity Act.
- Modern facilities: Work in a well‑equipped contact centre at the Parow shopping hub.
How to apply
If you have a Matric certificate, enjoy talking to people and are ready to meet collections targets, TFG wants to hear from you. Submit your application through the official TFG recruitment portal before the deadline on 29 October 2026.
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