✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.
Fidelity Services Group Invites qualified applicants to apply for Customer Service Agent Level 1 vacancies. The closing date for applications is 31 August 2026.
Fidelity Services Group needs five new Customer Service Agents to join its AD‑T (alarm) team in Midrand, Gauteng. This is a full‑time, permanent role for people who like helping others, stay calm when things get busy, and enjoy fixing simple problems. You will work in the company’s Contact Centre, answering calls and messages from both internal staff and outside customers. If you are good at talking on the phone, comfortable using a computer, and want to deliver great service, this job could be a solid step forward in your career.
What You’ll Do Every Day
- Answer incoming calls and help the first person who reaches you.
- Move calls to the right department when needed.
- Take alarm‑related calls, including cancellations and emergency alerts, and follow the set procedures.
- Offer basic technical help and walk customers through simple troubleshooting steps.
- Record all customer details accurately in the system and keep the information up‑to‑date.
- Try to solve each issue on the first call whenever possible.
- Give clear, friendly answers to questions about accounts, alarms, and services.
- Log every interaction in the correct software and keep your shift schedule.
- Report any system problems to your supervisor right away.
- Follow the company’s standard operating procedures, quality standards, and code of conduct at all times.
- Support team efforts to keep customers happy and retain their business.
What We Expect From You
- Finished Grade 12 or a similar qualification.
- At least six months of experience in a call‑centre or customer‑service role.
- Basic computer skills; familiarity with Microsoft Word, Excel, Outlook, and the Listener system is a plus.
- Your own reliable transport to get to work.
- Ability to work rotating shifts as required by the Contact Centre.
- Clear, confident speaking voice on the phone.
- Ability to stay neutral and polite when handling tough customer issues.
- Positive attitude with a strong focus on helping customers.
- Ability to speak more than one language (bilingual is a plus).
- Team‑player mindset but also able to work on your own.
- Self‑starter who takes initiative and looks for better ways to do things.
- High tolerance for stress and good conflict‑management skills.
- Sharp eye for details and accurate reporting.
- Basic decision‑making ability and patience when listening to customers.
- Strong people‑skills and the desire to keep learning.
- Flexible, disciplined, and able to stay calm in difficult situations.
Why This Role Is a Good Fit
A good Customer Service Agent at Fidelity Services Group is someone who puts the customer first, finds practical solutions quickly, and helps keep the company’s reputation strong. You’ll need to juggle many calls during a shift while staying accurate and friendly. Listening well, staying patient, and being diplomatic will help you solve problems fast. You’ll work both on your own and together with other teams to make sure every customer gets the help they need.
What You’ll Gain
- Real‑world experience in the security and investigations industry.
- Hands‑on training in technical support and contact‑centre operations.
- Ongoing professional development and a workplace that values ethical behaviour.
- Preference may be given to internal staff based on merit, and the company encourages applications from historically disadvantaged candidates and Black female candidates as part of its transformation policy.
How to Apply
Applications close on 31 August 2026. Fidelity Services Group reserves the right not to fill every advertised position. If you do not hear back within ten working days after the closing date, consider your application unsuccessful.
Ready to start? Apply now by clicking the link below:
Apply for the Customer Service Agent Position