✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.
First National Bank (FNB) Invites qualified applicants to apply for Call Centre Agent vacancies. The closing date for applications is 12 November 2026.
About the Role
FNB’s Commercial National Sales and Service team is looking for fresh talent to join its call‑centre. You will work with people from many backgrounds, learn new skills, and help the bank improve its service every day.
What You’ll Do Every Day
- Answer phone calls, emails and live‑chat messages from customers.
- Listen to what customers need and try to give them a solution that meets or exceeds their expectations.
- Follow the schedule set by the team and complete the tasks assigned to you.
- Stick to FNB’s rules and compliance standards; if something looks wrong, report it right away.
- Spot any risks in the work and tell your supervisor so they can be fixed.
- Take ownership of complaints, find out why the customer is unhappy and fix the problem.
- Meet the service‑level agreements (SLAs) by providing fast, accurate answers.
- Plan small improvements to make the service even better.
- Call customers back when you need more information or when a request is incomplete.
- Work well with teammates, share knowledge and help each other succeed.
Who We’re Looking For
- You have at least a Matric (Grade 12) or an NQF Level 5 qualification.
- You have spent at least one year working in a call centre or customer‑service role, preferably in the financial‑services sector.
- You enjoy solving problems and can stay calm when things get busy.
Skills That Make You Stand Out
- Good at looking at details and spotting mistakes.
- Strong communication – you can explain things clearly, both by phone and in writing.
- Analytical thinking – you can break down a problem and find the right solution.
What You’ll Get
- A modern workplace that uses the latest technology.
- Real chances to grow both personally and professionally.
- Friendly, collaborative teams that support each other.
How to Apply
- Click the link below to open the application form.
- Fill in your personal details, education and work experience.
- Attach your latest resume and a short cover letter telling us why you want the job.
- Submit the form before the deadline.
Apply here: https://firstrand.wd3.myworkdayjobs.com/en-GB/FRB/job/Randburg/Call-Centre-Agent_R52037
Important Dates
- Application deadline: 12 November 2026.
- Applications received after this date will not be considered, so please apply early.
Inclusion and Equality
All hires will follow FirstRand Group’s Employment Equity plan. The bank encourages people with disabilities to apply. If you wish, you can share details about a disability voluntarily; this information will be kept confidential unless the law requires disclosure.
Take the next step in your career and join a team that values curiosity, teamwork and excellent service. We look forward to reviewing your application!