✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.
Motus Corporation Invites suitably qualified applicants to apply for their Europcar Car Rental Call Centre Agent Learnership Vacancies. The closing date for applications is 12 November 2026.
What the Learnership Is About
Motus Corporation, operating the Europcar brand, is looking for young people who are not currently employed to join a six‑month, full‑time learnership in Bruma, Johannesburg. The programme mixes classroom teaching with on‑the‑job training, so you will learn how a modern call centre works while you help customers rent cars.
When you finish, you will earn a nationally recognised NQF Level 3 qualification in Contact Centre and Business Process Outsourcing Support. The experience you gain can open doors to permanent jobs in the automotive or customer‑service sectors.
Main Duties
- Attend all training – take part in classroom lessons and workplace activities.
- Pass assessments – complete quizzes, assignments and practical tasks on time.
- Answer inbound calls – speak politely, understand the caller’s request and give clear help.
- Handle reservations – book new rentals, change dates, extend contracts or cancel bookings accurately.
- Answer enquiries – provide information on car availability, rates, promotions and company policies.
- Share product details – explain the different Europcar services and options.
- Resolve complaints – listen to dissatisfied customers, try to fix the problem, or pass it to a specialist.
- Follow up – check back on pending requests to make sure nothing is forgotten.
- Meet service targets – keep call quality, productivity and customer‑satisfaction scores high.
- Update records – enter correct client data into the system and keep it current.
- Build relationships – treat every caller with respect and aim for a positive interaction each time.
Who Should Apply
| Requirement | Details |
|---|---|
| Employment status | Must be unemployed at the time of application. |
| Availability | Full‑time for the entire six‑month period (including weekends and public holidays). |
| Age | 19‑25 years (a little flexibility may be considered). |
| Education | Grade 12 or an equivalent certification. |
| Language | Good command of English; additional South African languages are a plus. |
| Computer skills | Basic use of Microsoft Office, email and internet browsing. |
| Driver’s licence | Helpful but not mandatory. |
| Background checks | Willingness to undergo criminal and credit verification. |
| Shift work | Ability to work rotating shifts, overtime and holiday periods. |
Skills You Need
- Strong spoken and written English.
- Good listening skills – understand what the customer really wants.
- Ability to spot sales opportunities and persuade politely.
- Attention to detail – enter data correctly and follow procedures.
- Time‑management – finish tasks within the given deadline.
- Patience – stay calm even when callers are upset.
Personal Qualities That Matter
- Customer‑first mindset – always think about how to help the caller.
- Reliability – show up on time and keep commitments.
- Goal‑oriented – work toward daily and weekly targets.
- Team spirit – cooperate with colleagues and share knowledge.
- Positive attitude – stay upbeat and show willingness to learn.
- Integrity – be honest and keep confidential information safe.
- Resilience – handle pressure without losing focus.
Why This Learnership Is a Great Step
- Earn a recognised qualification that can be added to your CV.
- Hands‑on experience in a real call‑centre environment.
- Exposure to the car‑rental industry, a field with many growth opportunities.
- Mentoring and support from experienced Europcar staff.
- Potential for a permanent job after you finish the programme.
How to Apply
If you meet the criteria and are ready to commit to a six‑month learning journey, click the link below and submit your application before 12 November 2026.
Apply for the Europcar Call Centre Agent Learnership
Motus Corporation is committed to creating a diverse and inclusive workplace. All qualified candidates will be considered regardless of background.