✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.
AfriSam Invites suitably qualified applicants to apply for their Contact Centre Agent vacancies. The closing date for applications is 5 June 2026.
About AfriSam
AfriSam (South Africa) (Pty) Ltd is one of the biggest suppliers of building‑material products in Southern Africa. The company makes cement, aggregates and ready‑mix concrete that are used in roads, houses and big projects. AfriSam works in many countries, so employees get to learn the best ways of doing a job and can move around if they want.
The business believes that happy, skilled people are the main reason it keeps growing. That is why the company looks for fresh talent to join its team.
Where the job is based
The Contact Centre Agent will work at the Peninsula Quarry site and will report directly to the Contact Centre Team Leader.
What the Contact Centre Agent will do
The person hired for this role will spend the day talking with customers, answering questions and fixing problems. Main duties include:
- Giving friendly and helpful service to every caller.
- Following the call‑centre rules that make sure calls are handled fast and correctly.
- Typing information into the computer without mistakes.
- Answering questions about prices, orders and delivery times.
- Working closely with Territory Sales Managers so that sales targets are reached.
- Making sure trucks are booked the right way and that delivery schedules are accurate.
In simple terms, the agent becomes the voice of AfriSam for anyone who calls for help.
What you need to have
AfriSam looks for people who can show up ready to learn and work well with others. The minimum requirements are:
- Finished Grade 12, an Amended Senior Certificate, a National Certificate Vocational Level 5, or a Technical Matric (N3) with at least four technical subjects and two official languages.
- A certificate in call‑centre practices is a plus, but not mandatory.
- Any previous work in a call centre or a customer‑facing role helps, especially if it was with cement or construction products.
- Basic computer skills – you should know how to use Microsoft Word, Excel and, if possible, SAP.
- A professional attitude and good personal presentation.
- Strong written and spoken communication skills.
- Ability to talk with customers at any level, from a worker on site to a manager in an office.
- Good planning and organization, so you can keep track of many calls and tasks at once.
If you meet most of these points, you have a good chance of being considered.
How to send your application
- Tell your current manager that you are interested in the Contact Centre Agent role.
- Prepare a short cover letter that mentions the job title Contact Centre Agent and attach your résumé.
- Email everything to cape.recruitment@za.afrisam.com.
Make sure the subject line of your email includes “Contact Centre Agent – Application” so the recruiter can find it easily.
Important note about fairness
AfriSam follows the Employment Equity Act. This means the company has a plan to give fair chances to all groups of people. The vacancy may be filled according to that plan to meet the company’s transformation goals.
Why you might like this job
- Learn a lot: Working with a large construction‑materials company gives you insight into a key part of the economy.
- Team environment: You will be part of a close‑knit contact‑centre team that supports each other.
- Career steps: AfriSam offers chances to move into sales, logistics or other areas if you want to grow.
- Stable industry: Construction supplies are always needed, so the job security is good.
Apply before the deadline
Remember, the last day to submit your application is 5 June 2026. Don’t wait – send your resume and cover letter now to be part of AfriSam’s growing team.