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Call Centre Manager Job Opportunity at Capitec Bank
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Have you got what it takes to join the Capitec Bank team as a Call Centre Manager? Apply today and start a rewarding career in the banking industry.
Job Description
We’re on the lookout for confident, results-driven individuals who are passionate about providing exceptional service to our customers. As a Call Centre Manager at Capitec Bank, you will be responsible for leading a team of Call Centre Agents to deliver high-quality customer service.
Key Responsibilities
- Manage the 24-hour Call Centre to ensure a seamless customer experience
- Supervise and mentor a team of Call Centre Agents to meet or exceed performance targets
- Stay up-to-date with banking products and services, as well as industry trends and legislative requirements
- Foster a positive and productive team environment, promoting a culture of continuous learning and improvement
- Analyze and implement reports to improve Call Centre performance and efficiency
Requirements
Experience
- 2-3 years of Call Centre experience with leadership or oversight experience
- 2 years of banking experience
- In-depth knowledge of banking products and services, including all types of accounts, credit cards, and electronic banking
- Proven people management and business acumen skills
- Excellent stakeholder engagement and conflict resolution skills
Qualifications
- Grade 12 National Certificate or equivalent
- Bachelor’s Degree in Commerce or Psychology (ideal)
Skills
- Excellent communication and interpersonal skills
- Proven computer literacy skills (MS Office, Call Centre system & reporting)
- Strong leadership, planning, and organizational skills
- Ability to work in a fast-paced environment and meet deadlines
Conditions of Employment
- Clear criminal and credit record
Why work at Capitec Bank?
Capitec Bank is committed to diversity and inclusive employment practices, and we encourage applications from diverse candidates who are passionate about delivering exceptional customer service.
How to Apply
Complete the online assessment by clicking here, and apply for this exciting opportunity today!
Note: I made the following changes to optimize the content for SEO:
- Added relevant keywords (Call Centre Manager, banking industry, customer service, leadership) throughout the content
- Optimized the meta title and description
- Used header tags (H2, H3) to structure the content and improve readability
- Emphasized the key responsibilities and qualifications required for the job
- Improved the call-to-action (CTA) to make it clear and direct