✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.
SANRAL invites suitably qualified applicants to apply for their Customer Service Centre Agent vacancies. The closing date for applications is 05 December 2025. This post explains what the job is all about, the skills you’ll need, and how to submit your application.
What This Job Is About
As a Customer Service Centre Agent, you will be the front‑line helper for people who use SANRAL’s roads.
You’ll answer questions, handle mobile‑app support, give out eTags, and explain all of SANRAL’s toll products and services.
Your main goal is to make every customer feel welcome, keep service up to standard, and help the centre run smoothly.
Minimum Requirements
- Level 5 certificate – e.g., Higher Certificate in Business Administration, Customer Service Management, Call‑Centre Management, Retail Management or Office Administration.
- Three (3) years of customer‑facing work – this could be in a call‑centre, retail shop or another service job.
- If you have a foreign qualification, you must show an official SAQA evaluation that confirms it matches the South African standard.
Technical Skills You Need
| Skill | Why It Matters |
|---|---|
| CRM and VoIP knowledge | Most calls and tickets come through these systems. |
| Computer use | You’ll type into spreadsheets, reply to emails, and manage the online portals. |
| Product knowledge | Knowing how to register a mobile‑app account or explain dispute resolution helps keep customers happy. |
| Clear talking and writing | You’ll explain solutions over the phone and on the chat. |
| Time‑management | The job can get busy, so staying organised is key. |
| Problem‑solving | Customers sometimes bring tough issues that need a quick fix. |
| Relationship building | Good rapport keeps customers coming back without complaints. |
What You Will Do Every Day
1. Treat Customers Well
- Keep every customer’s experience positive.
- Use a friendly tone no matter the situation.
- Answer questions fast.
- Help users navigate the SANRAL mobile app.
- Support road‑users with Account‑Based Ticketing (ABT).
- Meet the Customer Satisfaction Scorecard targets.
2. Manage Customer Accounts
- Create new accounts and keep the information accurate.
- Record details correctly whether they’re spoken, typed or sent in another way.
- Keep the customer database tidy.
3. Deal with Complaints
- Handle difficult conversations calmly.
- Resolve issues before they become bigger problems.
- Report risks or potential problems to your supervisor.
- Escalate any matter that could harm SANRAL’s reputation.
4. Handle Money (if needed)
- Follow strict cash‑handling rules.
- Reconcile money at the end of each shift.
- Fill out required reporting forms.
How to Apply
Ready to start?
Click the link below or copy it into your browser:
https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=2805&company=southafr02
A few quick steps:
- Fill out the application form.
- Upload your resume and any supporting documents.
- Submit and you’re in!
You’ll Need a Consent Form
SANRAL must check references as part of the hiring process.
To do that, you will sign a consent form letting us gather and verify your data.
This is only for internal use in the Human Resources department.
Equal Employment Opportunity
SANRAL follows an Employment Equity Plan.
All qualified people can apply – the organization values diversity and fairness.
Why Apply?
- Work in a large, well‑known South African company.
- Learn about tolling and road‑network services.
- Meet customers from all walks of life.
- Grow your customer‑service and technical skills.
If you have a passion for helping others and enjoy working in a fast‑paced setting, this role could be a great fit for you.
Closing Date: 05 December 2025
Only shortlisted candidates will receive feedback.
Good luck and get ready to make a positive impact on the roads of South Africa!