Postbank Vacancies 2024: Apply Now!

Are you looking for a job in customer service? Post Bank has some amazing opportunities for you! We are currently hiring for several positions, including Customer Services Clerk and Team Lead Customer Services. If you’re ready to join a dynamic team and build your career, apply today! The closing date for applications is July 9, 2024.

Customer Services Clerk Positions

We have several openings for Customer Services Clerks across various provinces in South Africa. These positions are available in Gauteng, Western Cape, Mpumalanga, Limpopo, North-West, Northern Cape, Eastern Cape, KwaZulu-Natal, and Free State. Here’s what you need to know about the job and how to apply.

Job Overview:

As a Customer Services Clerk, you will be responsible for verifying and issuing bank cards to customers. This role requires strong attention to detail and excellent customer service skills.

Job Responsibilities:

• Check equipment to make sure it works properly and report any issues to the Team Leader.
• Keep track of all card stock and ensure its safekeeping.
• Issue cards to customers after verification and update information on the system.
• Record every card issued and update statistics on the number of cards issued and customers assisted.
• Handle queries related to lost cards, pin resets, and damaged cards.
• Return unused cards at the end of the day and ensure they are recorded and stored safely.
• Report any system issues to the Team Leader or contact center for resolution.
• Send daily reports and statistics to the Team Leader as required.
• Assist the Team Leader in managing queues and ensuring quick service for elderly, disabled, and sick customers.

Minimum Qualifications and Experience:

• Grade 12 (NQF Level 4).
• A post-matric qualification (Diploma/Degree, NQF 5, 6, or 7) with a minimum of 120 credits.
• Additional qualifications like an NQF6 National Diploma or degree are a plus.
• Experience in customer service roles such as a Customer Services Consultant or Cashier is advantageous.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Skills & Attributes:

• Good listening skills.
• Ability to communicate in the local language.
• Strong interpersonal and time management skills.
• Stress management abilities.
• Basic financial skills.
• Honesty and integrity.
• Customer-oriented.
• Ability to work under pressure and handle flexibility.
• High attention to detail and accuracy.
• Ability to work both independently and as part of a team.
• Clean criminal record.

How to Apply:

Ready to apply? Follow these steps:

Step 1:

Click on the link for the province where you want to apply and complete your application.

• Gauteng: Click here to apply
• KwaZulu Natal: Click here to apply
• Western Cape: Click here to apply
• Eastern Cape: Click here to apply
• Mpumalanga: Click here to apply
• Limpopo: Click here to apply
• North West: Click here to apply
• Northern Cape: Click here to apply
• Free State: Click here to apply

OR visit Postbank Careers and select the careers page.

Step 2:

After completing the online application form, download and complete all four consent forms. Submit these forms along with certified copies of your ID, Matric certificate, post-matric qualifications, and proof of residential address to the relevant email address based on your province:

• Gauteng: RecruitmentGP@postbank.co.za
• KwaZulu Natal: RecruitmentKZN@postbank.co.za
• Western Cape: RecruitmentWC@postbank.co.za
• Eastern Cape: RecruitmentEC@postbank.co.za
• Mpumalanga: RecruitmentMP@postbank.co.za
• Limpopo: RecruitmentLP@postbank.co.za
• North West: RecruitmentNW@postbank.co.za
• Northern Cape: RecruitmentNC@postbank.co.za
• Free State: RecruitmentFS@postbank.co.za

Remember, applications close on July 9, 2024. Make sure you complete your application in full to be considered.

Team Lead Customer Services Positions

We are also hiring for the Team Lead Customer Services role. This position involves overseeing the customer service clerks and ensuring smooth operations at distribution sites. Here’s a summary of the job and how to apply.

Job Overview:

As a Team Lead Customer Services, you will report to the Regional Operations Manager. Your role involves managing customer service clerks, ensuring equipment functionality, and handling customer complaints.

Job Responsibilities:

• Check equipment functionality and report issues to the Regional Operations Managers.
• Ensure all distribution sites have the necessary services, materials, and equipment.
• Make sure staff follow SOPs and manage daily staffing needs.
• Address issues raised by staff and escalate unresolved issues to Regional Operations Managers.
• Oversee attendance registers and submit weekly time sheets.
• Report system issues and send daily reports to Regional Operations Managers.
• Manage queues and customer complaints at distribution sites.
• Occasionally issue cards to customers if clerks are absent.

Minimum Qualifications and Experience:

• Grade 12 (NQF Level 4).
• A post-matric qualification (Diploma/Degree, NQF 5, 6, or 7) with a minimum of 120 credits.
• Additional qualifications like an NQF6 National Diploma or degree are a plus.
• Experience as a Teller, Cashier, or in customer service roles.
• Supervisor or Team Lead experience is a plus.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Valid Code 08 or Code 10 Driver’s License and own car are essential.

Skills & Attributes:

• Good listening and supervisory skills.
• Ability to communicate in the local language.
• Strong interpersonal and time management skills.
• Stress management abilities.
• Basic financial skills.
• Honesty and integrity.
• Customer-oriented.
• Ability to work under pressure and handle flexibility.
• High attention to detail and accuracy.
• Ability to work both independently and as part of a team.
• Flair for figures.
• Clean criminal record.

How to Apply:

Follow the same application steps as outlined above for Customer Services Clerk positions.

Good luck with your applications!