Lead: Strategic Projects and Business Optimisation Job Details


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Job Title:
Apply by: Immediately

Job Summary:
We are seeking highly motivated and self-driven individuals to join our team at Capitec. Our ideal candidates will have a passion for service in the banking industry and be excited about the opportunity to contribute to the enhancement of our Business Support Centre’s customer experience and operational strategy.

Job Description:

To contribute to the success of our team, you will:

  • Develop and interpret business strategy and determine innovative solutions to support strategy implementation
  • Identify areas of business efficiency and design, and work with stakeholders to implement/improve solutions and achieve business excellence
  • Identify, enable, and maintain strategic partnership opportunities with internal and external organizations to enhance Capitec’s business offering
  • Support senior management and department heads in activities related to strategy, structure, and process improvement with a focus on delivery and problem-solving
  • Serve as a conduit between operational and technological enablement teams within the context of the Business Support Centre (contact centre)

Requirements:

Minimum Qualifications:

  • 5-7 years’ experience in financial services, contact centre, or retail environment
  • Proven experience in developing new business cases, concepts, and ideas
  • Proven experience in building and managing business/partner relationships
  • Proven experience in converting strategy into impactful business outcomes
  • Proven experience in interacting with and transferring knowledge effectively to a wide range of internal and external stakeholders

Ideal Qualifications:

  • 5+ years’ experience in financial services, consulting, or contact centre
  • Masters Degree in Business Administration

Desired Skills:

  • Interpersonal and relationship management skills
  • Management skills
  • Problem-solving skills
  • Researching skills
  • Strategic thinking skills

Knowledge and Qualifications:

Related Post
  • Honours Degree in Commerce or Business Management (minimum)
  • Masters Degree in Business Administration (ideal or preferred)
  • Strong understanding of Financial Services products and services
  • Commercial business knowledge
  • Knowledge of relevant legislation
  • Basic understanding of data and analytics
  • Excel, Word, PowerPoint, and Outlook skills

Conditions of Employment:

  • Clear criminal and credit record

Company Culture:

  • Capitec is committed to diversity and is an equal opportunities employer.

How to Apply:

  1. Complete a short assessment by clicking on the link below: [insert link]
  2. Finalize your application by clicking the "Apply" button below.

Apply Now:

[Insert Apply button]

Keywords: banking, customer experience, operational strategy, business development, partnership, customer relationships, problem-solving, strategic thinking, management skills, interpersonal skills, research skills.

Meta Title: Banking Jobs, Financial Services Jobs, Customer Experience Jobs, Operational Strategy Jobs

Meta Description: Join our team at Capitec and contribute to the enhancement of our Business Support Centre’s customer experience and operational strategy. Apply now for this exciting role in the banking industry!

Header Tags:

  • H1: Job Title
  • H2: Job Description
  • H2: Requirements
  • H2: Company Culture
  • H2: How to Apply

Note that I’ve optimized the content for SEO by:

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  • Adding meta title and meta description tags
  • Using header tags to structure the content
  • Bullet points to make the content easier to read
  • Using action-oriented verbs (e.g. "Apply now", "Join our team")
  • Removing unnecessary words and phrases
  • Adding calls-to-action (e.g. "Apply Now")



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