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Capitec Bank Vacancies: Insurance Claims Administrator in Bellville, Western Cape
Are you a motivated and enthusiastic individual looking for a challenging role in the banking industry? Capitec Bank is seeking a highly skilled Insurance Claims Administrator to join their team in Bellville, Western Cape. If you’re passionate about delivering exceptional customer service and have a keen eye for detail, this could be the perfect opportunity for you!
Job Title: Insurance Claims Administrator
Location: Bellville, Western Cape
Job Type: Full-time
Closing Date: Not Specified
How to Apply: Click Here To Apply
About the Role:
As an Insurance Claims Administrator, you will be responsible for administering and handling all insurance claims, matters, and queries in an efficient and client-focused manner. Your primary goal will be to ensure that clients receive exceptional service and that their queries are resolved promptly and effectively.
Key Responsibilities:
- Service Delivery:
- Assist internal and external clients and/or stakeholders in resolving inquiries/claims
- Ensure that all escalated queries/claims are attended to and successfully closed
- Drive and deliver a superior customer service experience to the benefit of all parties involved
- Compliance and SLA Adherence:
- Adhere to all contracted SLAs and/or approved internal policies and procedures, as well as regulatory requirements
- Data Handling:
- Accurately capture, update, and/or maintain department/role-specific information in line with set targets/SLAs
- Ensure information is handled in accordance with Personal Protection of Information Act (POPIA)
- Contribution to Continuous Process Improvement and/or Team Efficiency:
- Identify opportunities for improvement and/or solutions to optimise efficiencies
- Contribute to team efficiency and facilitate the team reaching its targets by supporting colleagues within the work function
- Risk and Gap Identification:
- Contribute towards risk management by identifying anomalies, exceptions, and other risk issues (i.e., operational and reputational risks) and either resolve or escalate to line management immediately
- Administration:
- Execute any ad hoc requests/assignments that are in line with/relevant to the role, department, division, Capitec Bank business and/or development plan
- Execute functions on behalf of fellow team members when appropriate and/or in case of absences
Requirements:
- Minimum 1-2 years’ experience in a banking, insurance, or client service environment
- Ideal qualifications and skills include:
- Treating Customers fairly (TCF)
- Financial Intelligence Centre Act (FICA)
- Protection of Personal Information Act (POPI)
- Financial Advisory and Intermediary Services (FAIS)
- Grade 12 National Certificate / Vocational (minimum)
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Excellent Communications, Reporting, Administration, and Attention to Detail skills
Conditions of Employment:
- Clear criminal and credit record
- Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
What We Offer:
- Competitive salary and benefits package
- Opportunities for growth and development within a dynamic and innovative company
- Collaborative and supportive work environment
If you’re a motivated and enthusiastic individual looking for a challenging role in the banking industry, apply now to join our team as an Insurance Claims Administrator!