✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.
The Department of Employment and Labour invites suitably qualified applicants to apply for its Client Service Officer (IES) vacancies. The closing date for applications is 17 August 2026.
What the job is about
The Department needs two Client Service Officer – Inspection & Enforcement Services (IES) staff members in KwaZulu‑Natal. The posts are located at the Ladysmith Labour Centre and the Richards Bay Labour Centre.
These roles are perfect for people who have finished Grade 12 and want to start a career in public service. No previous work experience is required, but you must be able to talk clearly with the public and understand basic labour laws.
Your day‑to‑day work will include:
- Greeting people who walk into the Labour Centre
- Answering questions about labour rules and services
- Listening to complaints and trying to fix them
- Doing routine office tasks such as filing and data entry
- Following the Department’s step‑by‑step procedures (Standard Operating Procedures)
- Using the Batho Pele service principles – which mean treating every visitor with respect and fairness
- Making sure phone calls are handled politely and professionally
- Explaining what the law says in simple terms
- Spotting problems, offering practical solutions, or passing the issue to a senior staff member when needed
- Working together with colleagues to keep the centre running smoothly
What you need to qualify
| Requirement | Details |
|---|---|
| Education | Passed Grade 12 (or equivalent) |
| Knowledge | Basic understanding of South African labour legislation, International Labour Organisation (ILO) conventions, the Public Service Act, and related departmental policies |
| Skills | • Strong people skills • Clear spoken and written English • Good phone manners • Basic computer ability (email, word processing, spreadsheets) • Ability to read and explain simple legal text • Problem‑solving mindset • Attention to detail • Ability to follow written procedures |
| Personal traits | Friendly, patient, reliable, and eager to help the public |
No work history is needed, so fresh school leavers can apply.
Salary and where the jobs are
- Annual salary: R 280 278 (taxable)
- Location 1: Ladysmith Labour Centre – reference HR4/4/7/3
- Location 2: Richards Bay Labour Centre – reference HR4/4/7/11
Address details
- Ladysmith: Private Bag X9926, Ladysmith 3370 – or drop the application at 35 Keate Street, Ladysmith
- Richards Bay: Private Bag X20033, Empangeni 3880 – or hand‑deliver to 11 Lira Rink Road, Richards Bay
If you have any questions, you can call:
- Ladysmith – Ms L Radebe on 036 638 1900
- Richards Bay – Mr I Ximba on 035 780 8708
How to send your application
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Prepare the required documents
- A completed and signed new Z83 application form (downloadable from any public service office or from the government website)
- An up‑to‑date CV that shows your education, skills, and any volunteer work
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Combine the Z83 form and CV into one PDF file
- Do not send separate JPG, PNG, or zipped files – only a single PDF is accepted
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Email the application
- For the Ladysmith post, email to Jobs‑KZN5@labour.gov.za
- For the Richards Bay post, email to Jobs‑KZN28@labour.gov.za
In the email subject line, write the exact job title “Client Service Officer (IES)” followed by the correct reference number (HR4/4/7/3 or HR4/4/7/11). Using the wrong reference or email address will lead to disqualification.
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Optional walk‑in
- You may also hand‑deliver your PDF (saved on a USB stick) to the addresses listed above before 16:00 on the closing day.
Important: Do not attach extra documents unless the Department specifically asks for them. Certified copies of qualifications will only be required from candidates who are shortlisted.
Key points to remember when filling the Z83 form
- Fill every section (A, B, C, D) completely.
- In sections E, F, and G, you can note that some information is already in your CV, but you must answer the question about any condition that could prevent re‑appointment.
- Sign the declaration and place your initials wherever the form asks.
- Submit a separate Z83 form for each vacancy you are applying for.
Deadline and selection steps
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Closing date: 17 August 2026
- Online submissions must be received by 23:59 on that day.
- Walk‑in papers must be handed in by 16:00 on the same day.
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Late applications will not be considered. The Department does not accept faxed forms.
Selection process
- Shortlisted candidates will be contacted by email or phone.
- You may be asked to take a short written test, a practical exercise, and an integrity/ethical assessment.
- Background checks (criminal record, citizenship, qualifications, previous employment, and, where needed, credit record) will be carried out.
If you do not hear back within eight weeks after the closing date, you can assume you were not selected.
Who should apply
The Department follows an Employment Equity policy that promotes fairness across race, gender, and disability. The vacancy is open to:
- Indian males and females
- White males and females
- Persons with disabilities
All applicants must still meet the minimum Grade 12 requirement and the skill criteria listed above.
Ready to apply?
If you are a recent Grade 12 graduate who wants to start a career in public service, enjoys helping people, and is comfortable learning about labour law, this is a great entry‑level role.
Apply now by following the steps outlined above or click the link below for more information:
[Apply for the Client Service Officer (IES) positions]
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