✅ Attention Job Seekers: Be sure to read through the entire post for important details! You'll find the application link or email provided at the end of the post.
Pepkor Lifestyle Invites qualified candidates to apply for its Customer Account Consultant vacancy. The closing date for applications is 30 June 2026.
Pepkor Lifestyle is looking for a Customer Account Consultant to join its Finance Contact Centre in Lusaka, Zambia. This is a permanent, full‑time job. The role focuses on helping customers with their accounts, collecting payments, and handling phone calls in a professional way. It is a great chance for recent graduates with a diploma or degree to gain real‑world experience in finance, customer service, and admin work.
What the job is all about
As a Customer Account Consultant you will talk with customers on the phone, both when they call you and when you call them. Your main goal is to understand each customer’s situation, get the right account details, and arrange payment promises. You will follow Pepkor’s rules and the law while doing this. The work will give you a clear view of how a retail finance department runs, how credit control works, and how important good customer service is.
Everyday duties
- Answer and make phone calls – Talk to customers politely and clearly.
- Collect payment promises – Encourage customers to agree on a payment plan.
- Track overdue accounts – Keep an eye on arrears and meet collection targets.
- Record information – Update the internal system with accurate customer data.
- Follow the rules – Stick to company policies and financial regulations.
- Team up – Work with teammates to reach daily and monthly goals.
- Solve problems – Use good judgment to handle objections and tough calls.
- Improve processes – Suggest ideas that make the service faster and friendlier.
You will be measured on how many promises to pay you secure, how well you keep records, and how you meet the set collection numbers each day, week, and month.
Who should apply
- Education – At least a Grade 12 pass (Matric). A diploma or degree in customer service, business communication, finance, or a related area is preferred.
- Communication skills – Clear speaking voice, good phone etiquette, and the ability to negotiate calmly.
- Number sense – Comfortable working with basic maths and financial figures.
- Tech know‑how – Ability to use Microsoft Office and typical call‑centre software.
- Personal traits – Honest, professional, able to stay calm under pressure, and eager to help customers.
- Experience – Any previous work (even a short internship) is a plus but not required.
If you have these qualities, you will likely thrive in a fast‑paced call centre that values accuracy and friendly service.
Why Pepkor Lifestyle?
- Real skill building – Work directly with finance operations and learn credit control.
- Supportive environment – Join a team that helps each other meet targets.
- Career path – Start in a junior role with chances to move up in finance or customer service.
- Stable employer – Pepkor Lifestyle is a well‑known retailer with a solid reputation across Africa.
How to apply
- Click the link below.
- Fill out the online form with your personal details, education, and any work experience.
- Attach your latest CV and a short cover letter explaining why you are a good fit.
Apply here: https://pepkorlifestyle.simplify.hr/vacancy/ogsxzc?utm_source=chatgpt.com
Make sure you submit your application before 30 June 2026. Late entries will not be considered.
Tips for a strong application
- Use simple language – Write clearly about your education and any work you have done.
- Highlight relevant skills – Emphasize phone etiquette, basic finance knowledge, and teamwork.
- Proofread – Check spelling and grammar to show attention to detail.
- Show enthusiasm – Explain why you want to work in a finance contact centre and how you can help Pepkor Lifestyle succeed.
Pepkor Lifestyle is ready to welcome new talent who are eager to learn and grow. If you enjoy talking with people, solving small problems, and keeping numbers straight, this role could be the perfect start to your career. Apply today and take the first step toward a rewarding job in finance and customer service.